Guidebook Customer Happiness Survey We'll ask a few questions to understand who you are and how you've used Guidebook. It should only take a couple minutes, and when you've finished, we can enter you to win a $100 Amazon gift card. Thank you for your feedback. It's incredibly valuable to us! Question Title * 1. Is it OK for us to share your feedback in sales materials or on the Guidebook website? Yes No Please contact me with specifics, and I'll decide then! Question Title * 2. How many events per year does your organization run? (If you're not sure, please give us your best guess.) 1 event 2-3 events 4-10 events 10 or more Question Title * 3. Have you used a mobile event app before? Yes No If you answered "yes", what solutions have you tried? Question Title * 4. [OPTIONAL] What was the name of your last event? Question Title * 5. How many attendees did your most recent event have? (If you're not sure, please give your best guess.) < 50 50 - 200 201 - 500 501 - 1000 1001 - 3000 > 3000 Question Title * 6. If you know the actual number of confirmed attendees at your last event, please tell us. Question Title * 7. Which of the following methods did you use to encourage people to download your guide? Please check all that apply. Email blasts Twitter Facebook Advertised it on our website Physical posters/banners Told people to download the guide during the event itself I did not promote the guide Other (please specify): Question Title * 8. Please rate how much you agree with the following statements. Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree The Guidebook app enhanced our event experience. The Guidebook app enhanced our event experience. Strongly Disagree The Guidebook app enhanced our event experience. Disagree The Guidebook app enhanced our event experience. Neither Agree nor Disagree The Guidebook app enhanced our event experience. Agree The Guidebook app enhanced our event experience. Strongly Agree Our users found the app easy to use. Our users found the app easy to use. Strongly Disagree Our users found the app easy to use. Disagree Our users found the app easy to use. Neither Agree nor Disagree Our users found the app easy to use. Agree Our users found the app easy to use. Strongly Agree A great number of attendees downloaded the app. A great number of attendees downloaded the app. Strongly Disagree A great number of attendees downloaded the app. Disagree A great number of attendees downloaded the app. Neither Agree nor Disagree A great number of attendees downloaded the app. Agree A great number of attendees downloaded the app. Strongly Agree I would use Guidebook again in the future. I would use Guidebook again in the future. Strongly Disagree I would use Guidebook again in the future. Disagree I would use Guidebook again in the future. Neither Agree nor Disagree I would use Guidebook again in the future. Agree I would use Guidebook again in the future. Strongly Agree Question Title * 9. How likely is it that you would recommend Guidebook to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 10. Did you build the guide yourself, using Guidebook Builder? Yes No Question Title * 11. If you built it yourself, how easy was it to create and update your guide? Very difficult There was some difficulty, but I managed It was pretty easy It was super easy! Question Title * 12. How would you describe your relationship with computers/technology? I try to stay away from technology. I'm learning... I'm comfortable using pretty much everything on my computer. I'm a total tech nerd and I love it! Question Title * 13. If you interacted with customer support, how satisfied were you with the service you received? Not Satisfied Somewhat Satisfied Satisfied Highly Satisfied I did not interact with Customer Support Question Title * 14. Which of these best describes the organization you work for? Association Events Festivals Fan Conventions Trade Shows (I manage them) Trade Shows (I send marketing/sales teams to them) Internal Corporate Meetings Customer-Facing Corporate Events Professional Development Events/User Conferences Small Personal Events Education: Orientations/Student Activities Education: Academic Conferences Education: Central University Administration/IT Education: Sorority/Fraternity Events Education: RA/Staff Trainings for Schools None of the Above (Optional) Please give more specifics about your company/industry/the team you work for? Question Title * 15. Please tell us your title at your organization. Question Title * 16. Why did you end up going with Guidebook? What about the product or sales experience "won you over"? Question Title * 17. Is there anything else we should know? (This is a great place to request features, or comment on your overall experience.) Question Title * 18. We're giving away a $50 Amazon gift card this month. If you'd like to be eligible to win one, please give us your email address. Thank you! Your feedback is very important to us, and we are committed to using it to create better products, better customer service, and a better experience overall.Isabel and the Guidebook team Done