At PCH, we know how important it is to keep in touch and make sure our messages are helpful and timely for you. That’s why we’re asking for your feedback on how we communicate. Your thoughts will help us improve our newsletters, website updates, social media posts, and more, so they better suit your needs. Tell us what you think for a chance to win a £75 voucher (supermarket voucher of your choice).

Don't miss the deadline - This survey will close at 11pm on 22nd January 2025.
If you would like to know more please feel free to call us on 0808 230 6500 or email communitiesteam@plymouthcommunityhomes.co.uk

Focus Group Opportunity - We will be running a few focus groups on this subject in person/online session, you can sign up at the end of this survey.

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* PCH shares different types of information with residents.
Please tell us what information is important to you? Please tick all that apply

  Extremely important Very important Somewhat important Not so important Not at all important
Information about your tenancy
Information about changes at PCH or business news
Information about PCH services
Financial information about PCH and how the organisation is performing
Development news
New homes available to rent
New homes available to buy through shared ownership
Job opportunities at PCH
Information about planned improvements to homes and communities
Information about the Board of PCH and decisions made
Future plans for the business
Information about local activities and projects
Information about consultation and ways to get involved with PCH

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* How do you prefer to find out information about PCH?
Please tick all that apply and tell us how frequently you receive information from these channels?

  Daily Weekly Monthly Quarterly Annually Never
Local media (eg Plymouth Live, Plymouth Herald, BBC Spotlight)
PCH website
InTouch quarterly newsletter
Monthly e-newsletter
PCH social media
Your Housing Officer
Letters sent to your home
Community room/block news board or posters
Via consultations & surveys
Via community activities /training

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* How well do you think PCH communicates with its residents?

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* How well do you think PCH communicates with the wider community, stakeholders and the general public?

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* Please tell us what you think about our various digital communication channels?

  I love it I like it Not interested I don’t like it I do not have regular access to the internet
InTouch quarterly newsletter
Monthly e-newsletter
PCH website
PCH Social media

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* How are you most likely to get in touch with us?
Please select your preferred methods for contacting us

  Very Likely Likely Neutral Unlikely Very Unlikely
Website Contact Form
MyPCH portal Contact Form
Email
Phone call
Social media message
Text message
By letter
Through your housing officer

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* We involve residents in shaping and testing our communication methods, for example we have a resident panel who help steer PCH communications. Is this something you’d like to get involved in?
(If yes, please provide contact details in the relevant section below)

Thank you for your feedback. In this section we ask you to tell us a bit more about yourself. This will help us find out what different types of respondents consider to be important. Please note all feedback is confidential and will be anonymised in report.

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* Are you a PCH resident?

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* Which of these age groups are you in?

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* Are you?

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* To which of these groups do you belong?

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* Which of these best describes your current circumstances? (Please tick all that are relevant)

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* Thank you for your feedback. Please select from the following options. You are only asked to give your contact details if you have specified that you want to be entered into the prize draw or have ticked any of the boxes regarding feedback or getting involved with PCH. Please note: You can unsubscribe at any time by contacting the Communities Team.

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* Please enter your details below if you have ticked any box above

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* Have you completed a PCH survey before?

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* How satisfied were you with this feedback form?

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* Do you agree that PCH values suggestions and ideas from residents and uses this feedback to influence service quality and delivery?

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* Do you agree that PCH works in partnership with residents and provides opportunities for you to hold us to account about the quality of our homes and services?

Thank you for completing our survey. For information about this survey or to discuss getting involved, please contact Communities Team on FREEPHONE 0808 230 6500 or email communitiesteam@plymouthcommunityhomes.co.uk

PRIVACY NOTICE
Please note this survey is confidential. All survey results will be anonymised in report. You are only asked to give your contact details if you have specified that you want to be entered into the PCH prize draw (1 x £75 Love2shop voucher (or supermarket of your choice) to be won by a PCH tenant or have ticked any of the boxes re feedback or joining an info list. A Prize Draw Winner will be chosen at random after the survey has closed. The winner will be notified in due course. We will not publicise the winner's details unless we have permission to do so. For more information on how we handle your personal data and your individual rights, please refer to the Privacy Notices on our website or request a paper copy from us.

Specific housing issues or complaints
We strongly recommend that you contact your Housing Officer with regard to specific problems that you may have mentioned in this survey, or discuss your complaint with our Customer Experience Team by calling 0808 230 6500. Please note we will not accept comments that are discriminatory, defamatory or that use offensive language.

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