RANCHO MISSION VIEJO CLIENT ONLY: Evolution Swim Academy Exit the Program Survey (November 1st - 30th, 2024)

PLEASE READ BEFORE CONTINUING

If you are here it is because you have decided to exit our programming and as much as we’ll miss you, we want to make sure that you have all of the relevant information before you hit the submit button below.

If you are submitting this form between November 1st - 30th, 2024, we will drop your child from lessons on their final paid class of November. If you are planning to drop on a date past November 30th, please specify that in the comment section toward the bottom of the survey.

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* 1. Submitting this form is the one and only way that you can successfully exit our program. We do not accept verbal cancellations over the phone, at the front desk, or through our instruction team.

Please check here to acknowledge and accept this term.

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* 2. A copy of your submitted form will be emailed to our billing manager and she will reach out to you via email and/or phone to confirm your final paid day and your exit day.

Please check here to acknowledge and accept this term.

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* 3. Once billing has been completed for the current month, no refunds are offered. If you are unable to complete the month, we will offer a credit for future use. If you are issued a credit, you will forfeit all remaining makeup tokens.

Please check here to acknowledge and accept this term.

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* 4. Assure that you use all prepaid services prior to your final day of programming. This includes prepaid lessons and makeup tokens. These services will expire once you exit our program.

Please check here to acknowledge and accept this term.

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* 5. Parent/Guardian First & Last Name

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* 6. Please provide your email address

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* 7. Please provide your best contact number

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* 8. Student First & Last Name (Student 1)

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* 9. Student First & Last Name (Student 2)

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* 10. Student First & Last Name (Student 3)

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* 11. Student First & Last Name (Student 4)

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* 12. At what location are you currently taking lessons?

Mission Viejo (Indoor)

Rancho Mission Viejo (Indoor)

Outdoor Seasonal Lessons

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* 13. Reason for exiting our program (check all that apply)

Charter school funds ending

Facility issues

Financial hardship

Goals met

Instructor inconsistency

Lack of customer service

Lack of progress

Medical reasons

Relocating

Scheduling issues

Taking a break / other commitments

Transferring to swim team

Other

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* 14. Please provide any additional comments regarding your reasoning for exiting the program.

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* 15. Are you considering returning to Evolution Swim Academy?

Yes

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* 16. If yes, when do you plan on returning? If no, proceed to the next question

Spring

Summer

Fall

Winter

RANCHO MISSION VIEJO CLIENT ONLY: Evolution Swim Academy Exit the Program Survey (November 1st - 30th, 2024)

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* 1. Submitting this form is the one and only way that you can successfully exit our program. We do not accept verbal cancellations over the phone, at the front desk, or through our instruction team.

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* 2. A copy of your submitted form will be emailed to our billing manager and she will reach out to you via email and/or phone to confirm your final paid day and your exit day.

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* 3. Once billing has been completed for the current month, no refunds are offered. If you are unable to complete the month, we will offer a credit for future use. If you are issued a credit, you will forfeit all remaining makeup tokens.

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* 4. Assure that you use all prepaid services prior to your final day of programming. This includes prepaid lessons and makeup tokens. These services will expire once you exit our program.

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* 5. Parent/Guardian First & Last Name

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* 6. Please provide your email address

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* 7. Please provide your best contact number

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* 8. Student First & Last Name (Student 1)

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* 9. Student First & Last Name (Student 2)

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* 10. Student First & Last Name (Student 3)

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* 11. Student First & Last Name (Student 4)

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* 12. At what location are you currently taking lessons?

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* 13. Reason for exiting our program (check all that apply)

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* 14. Please provide any additional comments regarding your reasoning for exiting the program.

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* 15. Are you considering returning to Evolution Swim Academy?

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* 16. If yes, when do you plan on returning? If no, proceed to the next question

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* 17. Would you recommend Evolution Swim Academy to friends/family?

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* 18. Can you provide any additional feedback that can assist us in helping better serve you?