PBHG Family/Caregiver Satisfaction MHSIP FY2025 Question Title * 1. Which program are you reviewing? Connect to Home Healthy Families Integrated Case Management Services (ICMS) In Home Recovery Program Justice Involved Services (JIS) LifeSet Mobile Response COMPASS (NJ4S) - Ocean County COMPASS (NJ4S) - Monmouth County Outpatient Services- (Adult Mental Health Only) Outpatient Services- IOTSS (Intensive Outpatient Services at 725-7G Airport Rd) Outpatient Services- Preferred Center for Children and Families (PCCF- Child/Adol) Outpatient Services- Senior Guidance Program Partial Care- Interact Partial Care- Primetime Prevention First Programs Project Independence Residential- 450 GH Residential- Hamlet GH Residential- Marc Drive GH Residential- MICA GH Residential- PATH Residential- Community Support Services (prev. Supp Housing) SAIL (adolescent partial care) School Based- Asbury Park School Based- Brick Memorial School Based- Brick Twp School Based- Brick Vets School Based- Lakewood Substance Abuse- Level 1 (outpatient) & 2.1 (IOP) Substance Abuse- Level 2.5 / Partial Care (DARE) Substance Abuse- CPSAI Substance Abuse- STAR Supported Employment- Career Services Supported Education (LEARN) Family Visitation (DCP&P or court referred visitation, mental health counseling, parent mentor) Wrap Around Services (in home counseling) Question Title * 2. What is your loved one's age? Question Title * 3. What is your loved one's gender? Male Female Transgender- Male to Female Transgender- Female to Male Prefer not to answer Other (please specify) Question Title * 4. Is your loved one Hispanic or Latino? Yes No Prefer not to answer Question Title * 5. What is your loved one's race? (Select all that apply.) American Indian or Alaska Native Asian Black or African American Native Hawaiian or Other Pacific Islander White Prefer not to answer Other (please specify) Question Title * 6. How long has your loved one received services from Preferred Behavioral Health Group? Less than one month 1-5 months 6 months to 1 year More than 1 year Question Title * 7. Your loved one's insurance type: Please select all that apply Medicaid (i.e. family care) Medicare No Insurance Other Health Insurance (i.e. aetna, united, horizon, etc.) Other (please specify) Select the number that best represents your response. Use N/A if a question does not apply to you. Question Title * 8. Overall, I am satisfied with the services that my loved one receives here. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 9. I helped to choose my loved one’s services. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 10. I helped to choose my loved one’s treatment goals. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 11. The people helping my loved one stuck with us no matter what. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 12. I felt my loved one had someone to talk to when he/she was troubled. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 13. I participated in my loved one’s treatment. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 14. The services my loved one and/or my family received were right for us. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 15. The location of services was convenient for us. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 16. Services were available at times that were convenient for us. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 17. My family got the help we wanted for my loved one. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 18. My family got as much help as we needed for my loved one. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 19. Staff treated me with respect. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 20. Staff respected my family’s religious/spiritual beliefs. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 21. Staff spoke with me in a way that I understood. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 22. Staff were sensitive to my cultural/ethnic background. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A As a direct result of services I received: Question Title * 23. My loved one is better at handling daily life. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 24. My loved one gets along better with family members. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 25. My loved one gets along better with friends and other people. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 26. My loved one is doing better in school and/or work. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 27. My loved one is better able to cope when things go wrong. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 28. I am satisfied with our family life right now. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 29. My loved one is better able to do things he or she wants to do. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 30. My loved one’s encounters with the police have been reduced. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A For questions 31 – 34 please answer for relationships with persons other than your mental health providers. Question Title * 31. I know people who will listen and understand me when I need to talk. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 32. I have people that I am comfortable talking with about my loved one’s problems. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 33. In a crisis, I would have the support I need from family or friends. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 34. I have people with whom I can do enjoyable things. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 35. Comments Done