PBHG Consumer Satisfaction MHSIP FY2025 Question Title * 1. Which program are you reviewing? Connect to Home Healthy Families Integrated Case Management Services (ICMS) In Home Recovery Program Justice Involved Services (JIS) LifeSet Mobile Response COMPASS (NJ4S) Ocean County COMPASS (NJ4S) Monmouth County Outpatient Services- (Adult Mental Health Only) Outpatient Services- IOTSS (Intensive Outpatient Services at 725-7G Airport Rd) Outpatient Services- Preferred Center for Children and Families (PCCF- Child/Adol) Outpatient Services- Senior Guidance Program Partial Care- Interact Partial Care- Primetime Prevention First Programs Project Independence Residential- 450 GH Residential- Hamlet GH Residential- Marc Drive GH Residential- MICA GH Residential- PATH Residential- Community Support Services (prev. Supp Housing) SAIL (adolescent partial care) School Based - Asbury Park School Based- Brick Memorial School Based- Brick Twp School Based- Brick Vets School Based- Lakewood Substance Abuse- Level 1 (outpatient) & 2.1 (IOP) Substance Abuse- Level 2.5 / Partial Care (DARE) Substance Abuse- CPSAI Substance Abuse- STAR Supported Employment- Career Services Supported Education (LEARN) Family Visitation (DCP&P or court referred visitation, mental health counseling, parent mentor) Question Title * 2. What is your age? Question Title * 3. What is your gender? Male Female Transgender- Male to Female Transgender- Female to Male Prefer not to answer Other (please specify) Question Title * 4. Are you Hispanic or Latino? Yes No Prefer not to answer Question Title * 5. What is your race? (Select all that apply.) American Indian or Alaska Native Asian Black or African American Native Hawaiian or Other Pacific Islander White Prefer not to answer Other (please specify) Question Title * 6. How long have you received services from Preferred Behavioral Health Group? Less than one month 1-5 months 6 months to 1 year More than 1 year Question Title * 7. Your insurance type: Please select all that apply Medicaid (i.e. family care) Medicare No Insurance (i.e. self pay, grant) Other Health Insurance (i.e. aetna, united, horizon, etc.) Other (please specify) Select the number that best represents your response. Use N/A if a question does not apply to you. Question Title * 8. I like the services that I receive here. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 9. If I had other choices, I would still get services from this agency. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 10. I would recommend this agency to a friend or family member. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 11. The location of services was convenient (parking, public transportation, distance, etc.). 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 12. Staff were willing to see me as often as I felt it was necessary. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 13. Staff returned my call in 24 hours. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 14. Services were available at times that were good for me. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 15. I was able to get all the services I thought I needed. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 16. I was able to see a psychiatrist when I wanted to 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 17. Staff here believe that I can grow, change and recover. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 18. I felt comfortable asking questions about my treatment and medication. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 19. I felt free to complain. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 20. I was given information about my rights. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 21. Staff encouraged me to take responsibility for how I live my life. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 22. Staff told me what side effects to watch out for. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 23. Staff respected my wishes about who is and who is not to be given information about my treatment. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 24. I, not staff, decided my treatment goals. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 25. Staff were sensitive to my cultural background (race, religion, language, etc.) 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 26. Staff helped me obtain the information I needed so that I could take charge of managing my illness. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 27. I was encouraged to use consumer-run programs (support groups, drop-in centers, crisis phone line, etc.). 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A As a direct result of services I received: Question Title * 28. I deal more effectively with daily problems. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 29. I am better able to control my life. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 30. I am better able to deal with crisis. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 31. I am getting along better with my family. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 32. I do better in social situations. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 33. I do better in school and/or work. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 34. My housing situation has improved. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 35. My symptoms are not bothering me as much. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 36. I do things that are more meaningful to me. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 37. I am better able to take care of my needs. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 38. I am better able to handle things when they go wrong. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 39. I am better able to do things that I want to do. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 40. My encounters with the police have been reduced. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A For questions 41 – 44 please answer for relationships with persons other than your mental health providers. Question Title * 41. I am happy with the friendships I have. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 42. I have people with whom I can do enjoyable things. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 43. I feel I belong in my community. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 44. In a crisis, I would have the support I need from family or friends. 1- Strongly Agree 2- Agree 3- Neutral 4- Disagree 5- Strongly Disagree N/A Question Title * 45. Comments Done