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PBHG Consumer Satisfaction MHSIP FY2025

1.Which program are you reviewing?(Required.)
2.What is your age?(Required.)
3.What is your gender?(Required.)
4.Are you Hispanic or Latino?(Required.)
5.What is your race? (Select all that apply.)(Required.)
6.How long have you received services from Preferred Behavioral Health Group?(Required.)
7.Your insurance type: Please select all that apply(Required.)
Select the number that best represents your response.  Use N/A if a question does not apply to you. 
8.I like the services that I receive here.(Required.)
9.If I had other choices, I would still get services from this agency. (Required.)
10.I would recommend this agency to a friend or family member. (Required.)
11.The location of services was convenient (parking, public transportation, distance, etc.). (Required.)
12.Staff were willing to see me as often as I felt it was necessary. (Required.)
13.Staff returned my call in 24 hours. (Required.)
14.Services were available at times that were good for me. (Required.)
15.I was able to get all the services I thought I needed. (Required.)
16.I was able to see a psychiatrist when I wanted to (Required.)
17.Staff here believe that I can grow, change and recover. (Required.)
18.I felt comfortable asking questions about my treatment and medication. (Required.)
19.I felt free to complain.(Required.)
20.I was given information about my rights.(Required.)
21.Staff encouraged me to take responsibility for how I live my life. (Required.)
22.Staff told me what side effects to watch out for. (Required.)
23.Staff respected my wishes about who is and who is not to be given information about my treatment. (Required.)
24.I, not staff, decided my treatment goals. (Required.)
25.Staff were sensitive to my cultural background (race, religion, language, etc.) (Required.)
26.Staff helped me obtain the information I needed so that I could take charge of managing my illness.(Required.)
27.I was encouraged to use consumer-run programs (support groups, drop-in centers, crisis phone line, etc.). (Required.)
As a direct result of services I received:
28.I deal more effectively with daily problems. (Required.)
29.I am better able to control my life. (Required.)
30.I am better able to deal with crisis. (Required.)
31.I am getting along better with my family. (Required.)
32.I do better in social situations. (Required.)
33.I do better in school and/or work. (Required.)
34.My housing situation has improved. (Required.)
35.My symptoms are not bothering me as much. (Required.)
36.I do things that are more meaningful to me. (Required.)
37.I am better able to take care of my needs. (Required.)
38.I am better able to handle things when they go wrong. (Required.)
39.I am better able to do things that I want to do. (Required.)
40.My encounters with the police have been reduced. (Required.)
For questions 41 – 44 please answer for relationships with persons other than your mental health providers.
41.I am happy with the friendships I have. (Required.)
42.I have people with whom I can do enjoyable things.(Required.)
43.I feel I belong in my community. (Required.)
44.In a crisis, I would have the support I need from family or friends. (Required.)
45.Comments