Customer Satisfaction Survey From the Baltimore County Department of Permits, Approvals and Inspections Question Title * 1. Which type of customer are you? Homeowner Landlord Renter Business Residential or Commercial Developer Builder Architect Engineer Attorney Utility Trade person (electrical, mechanical, plumbing, building contractor, etc.) Permit expediter Co-located agency staff Concerned citizen Other (please specify) Question Title * 2. Which office did you most recently visit in the Department of Permits, Approvals and Inspections? (Please check all that apply.) Zoning Review Miscellaneous Permits Permit Processing (Building, Electrical, Plumbing and Gasfitting) Building Plan Review Development Plan Review Development Management Real Estate Compliance Building Inspection Electrical Inspection Plumbing and Gasfitting Inspection Sediment Control Inspection Code Enforcement Inspection HUD Housing Inspection Rental Registration Liquor Board Administrative Law Judge Hearing—Please enter the case number if you know it. Question Title * 3. Please rate the service you most recently received from the Department of Permits, Approvals and Inspections. (Check one rating per line.) Poor Fair Good Excellent N/A Time waiting to be served Time waiting to be served Poor Time waiting to be served Fair Time waiting to be served Good Time waiting to be served Excellent Time waiting to be served N/A Time to complete service Time to complete service Poor Time to complete service Fair Time to complete service Good Time to complete service Excellent Time to complete service N/A Accuracy Accuracy Poor Accuracy Fair Accuracy Good Accuracy Excellent Accuracy N/A Courteous Courteous Poor Courteous Fair Courteous Good Courteous Excellent Courteous N/A Competent Competent Poor Competent Fair Competent Good Competent Excellent Competent N/A Professional Professional Poor Professional Fair Professional Good Professional Excellent Professional N/A Consistent Consistent Poor Consistent Fair Consistent Good Consistent Excellent Consistent N/A Ease obtaining information by phone Ease obtaining information by phone Poor Ease obtaining information by phone Fair Ease obtaining information by phone Good Ease obtaining information by phone Excellent Ease obtaining information by phone N/A Ease obtaining information through website Ease obtaining information through website Poor Ease obtaining information through website Fair Ease obtaining information through website Good Ease obtaining information through website Excellent Ease obtaining information through website N/A Overall satisfaction with customer service Overall satisfaction with customer service Poor Overall satisfaction with customer service Fair Overall satisfaction with customer service Good Overall satisfaction with customer service Excellent Overall satisfaction with customer service N/A Question Title * 4. To improve the Department's customer service, what changes would you suggest, if any? (Please list each suggestion below in order of priority, with the most important suggestion listed first.) Suggestion 1 Suggestion 2 Suggestion 3 Question Title * 5. Please provide any additional comments. Done
