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Customer Satisfaction Survey
From the Baltimore County Department of Permits, Approvals and Inspections
1.
Which type of customer are you?
Homeowner
Landlord
Renter
Business
Residential or Commercial Developer
Builder
Architect
Engineer
Attorney
Utility
Trade person (electrical, mechanical, plumbing, building contractor, etc.)
Permit expediter
Co-located agency staff
Concerned citizen
Other (please specify)
2.
Which office did you most recently visit in the Department of Permits, Approvals and Inspections? (Please check all that apply.)
Zoning Review
Miscellaneous Permits
Permit Processing (Building, Electrical, Plumbing and Gasfitting)
Building Plan Review
Development Plan Review
Development Management
Real Estate Compliance
Building Inspection
Electrical Inspection
Plumbing and Gasfitting Inspection
Sediment Control Inspection
Code Enforcement Inspection
HUD Housing Inspection
Rental Registration
Liquor Board
Administrative Law Judge Hearing—Please enter the case number if you know it.
3.
Please rate the service you most recently received from the Department of Permits, Approvals and Inspections. (Check one rating per line.)
Poor
Fair
Good
Excellent
N/A
Time waiting to be served
Poor
Fair
Good
Excellent
N/A
Time to complete service
Poor
Fair
Good
Excellent
N/A
Accuracy
Poor
Fair
Good
Excellent
N/A
Courteous
Poor
Fair
Good
Excellent
N/A
Competent
Poor
Fair
Good
Excellent
N/A
Professional
Poor
Fair
Good
Excellent
N/A
Consistent
Poor
Fair
Good
Excellent
N/A
Ease obtaining information by phone
Poor
Fair
Good
Excellent
N/A
Ease obtaining information through website
Poor
Fair
Good
Excellent
N/A
Overall satisfaction with customer service
Poor
Fair
Good
Excellent
N/A
4.
To improve the Department's customer service, what changes would you suggest, if any? (Please list each suggestion below in order of priority, with the most important suggestion listed first.)
Suggestion 1
Suggestion 2
Suggestion 3
5.
Please provide any additional comments.
