PayNW Annual Client Survey Question Title * 1. How likely is it that you would recommend PayNW to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 2. Overall, how satisfied or dissatisfied are you with the customer service you receive from PayNW? Very Satisfied Somewhat Satisfied Neither Satisfied nor Dissatisfied Somewhat Dissatisfied Very Dissatisfied Question Title * 3. In what areas, if any, do you feel PayNW can improve? Customer Service Response Times System Issues Solutions Offered System Ease of Use Something Else (please specify) Question Title * 4. What do you like most about working with PayNW Customer Service Response Times System Ease of Use Something Else (please specify) Question Title * 5. What is the biggest challenge in your role or business today? Question Title * 6. How well do PayNW's solutions meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 7. What needs, if any, are not being met by PayNW's solutions? Processing Payroll Managing Time and Attendance HR Duties and Administration Something Else (please specify) Question Title * 8. Are there any solutions that you do NOT use today, but would be interested in learning more about? Time and Attendance Tracking HR Tools, Tracking, and Process Automation Performance Management Scheduling Affordable Care Act (ACA) Filing and Reporting Recruitment and Onboarding (Talent Acquisition) Learning Management System (LMS) Benefit Management (Enrollment and Carrier Connections) Text Messaging (TeamText) Compliance Poster Services Employment Verification Something Else (please specify) None of the above If you would like more information on any of the above solutions or services, our sales team will follow up with more information for you. Question Title * 9. Are there any solutions or services that you have been made aware of, that PayNW currently does not offer? Yes No If yes, please specify. Question Title * 10. How can PayNW make your life easier? Question Title * 11. Please provide your contact information below. Name * Company * Email Address * Phone Number Question Title * 12. Would you like to be contacted for follow up? Yes No Submit
