Customer Satisfaction Survey FY24/25

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* 1. What county do you live in?

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* 2. Staff was courteous and helpful 

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* 3. Staff was patient and did not rush

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* 4. Staff answered questions and took interest in you

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* 5. Staff focused on your case and did not spend time with other issues or other people while working with you 

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* 6. Correct Information was given to you 

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* 7. You received a quick response to your requests 

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* 8. The services you were "qualified" for were provided to you 

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* 9. You were given a clear understanding of what was required of you to receive these services 

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* 10. You felt comfortable in sharing confidential information with our staff

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* 11. The area was appropriate for confidential conversations

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* 12. You felt your information would be kept confidential by BGCAP Staff 

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* 13. Facilities were clean 

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* 14. You were comfortable during the visit 

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* 15. You were able to find our office easily 

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* 16. Overall rating of BGCAP Services

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* 17. What program did you apply for?

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* 18. Would you recommend BGCAP to others? 

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* 19. Please tell us about yourself (voluntary) 

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