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Thank you for taking our short AP automation survey! All data is anonymous, and you will receive a link to the resulting report in a few weeks' time.

As a thank you for completing this survey, you will find a link to download our State of the Shared Services Industry VAW, worth $500!

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* 1. What is your job title or primary function?

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* 2. Where are you based?

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* 3. What best describes your organisation’s approach to Accounts Payable (AP) automation? (Select best answer)

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* 4. What organisational model have you deployed for AP?

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* 5. How many AP clerks are employed globally to deliver AP services and activities? (Including scanning, filing, indexing, coding, matching, reconciliations etc.)

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* 6. On average, how much does your company invoice each month? (US$)

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* 7. On average, how many SUPPLIER invoices does your organisation process per month?

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* 8. On average, how many COMMERCIAL invoices does your organisation process per month?

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* 9. What type of invoices are you processing? (indicate most appropriate % per category; all answers should add up to 100%)

  10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/not sure
E-invoicing / EDI
Paper/PDF/electronic
Keyed manually
Via supplier portal

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* 10. On average, what percent of payments are paid...? (indicate most appropriate % per category; all answers should add up to 100%)

  10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Don't know/not sure
Early, with payment discounts
On-time, no penalties
Late, but no penalties
Late, with penalties

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* 11. On average, how many supplier inquiries (via email or phone) do you receive each month?

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* 12. On average, how long does it take to resolve a supplier inquiry?

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* 13. On average, how long does it take your team to process an invoice? (Including sorting, data capture, filing, matching, compliance, etc.)

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* 14. As a result of the COVID-19 pandemic, how has the total number for each of the following changed?

  Increase Decrease No change I don't know
Invoices processed
Paper invoices processed
Electronic invoices processed
Invoices processed straight-through (no human touch)
Discounts taken on invoices
Employees in AP team
Ave. time to process an invoice
Ave. cost to process an invoice

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* 15. Which of these processes are already automated or considered operational priorities for your finance team going forward?

  Already automated High priority for 2020 Will implement in 1-3 years No plans / I don't know
Invoice Scanning
E-invoicing / EDI
Data capture / OCR
Automatic invoice matching
Online invoice exception handling
Online supplier query management
Workflow / invoice approval
Automated compliance checks
Online or mobile approvals
Full analytics and reporting
T&E Automation
Spend analytics
Advanced analytics (predictive/prescriptive)
Outsourcing of invoice processing
ERP integration
Automated T&E expense management
Dynamic / variable discounting
Automated supplier onboarding
Robotic Process Automation
BPM Workflows
Vendor self-service portals

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* 16. What are the key drivers for automating POs / invoices? Please rank from most important (1) to least important (10)

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* 17. Which ERP System(s) does AP engage with? Please check all that apply

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* 18. Which of the below statements apply regarding your use of ERP systems?

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* 19. What is preventing your organization from switching to automated AP solutions? (Select only your top 5 options)

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* 20. Is cloud service for AP processing something you/your organisation is considering? If so, what would be your implementation preferences?

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* 21. If you would like to be the first to receive the resulting report from this survey, please leave your email address below:

(by entering your email, it will be solely used to send you the report and will not be used in any other way)
0 of 21 answered
 

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