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The "Experience Survey" is your opportunity to give your opinion about how we are doing during our periodic support activities

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* 1. Please identify yourself by specifying you e-mail address

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* 2. Rate the degree to which you are satisfied with the following service areas

  Very Satisfied Satisfied Undecided Unsatisfied Very Unsatisfied
Response Time: How satisfied are you with the speed at which our support team responded to your cases?
Communication: How satisfied are you with the clarity and effectiveness of communication during your interactions with our support team?
Knowledge and Expertise: How satisfied are you with the knowledge and expertise of our support representatives?
Resolution: How satisfied are you with the resolution of your cases?
Resolution Time: How satisfied are you with the speed of resolving your cases?

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* 3. Rate, based on a 7-star rating scale, your overall experience of the Linked support services

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* 4. Are there specific areas where you believe our support team can improve?

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* 5. Are there some things we are doing great at Linked or is there someone you would like to give a special mention?

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* 6. Is there something else you think we should have asked you in this survey?

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* 7. Please share any additional comments or feedback you have about your experience with our support services.

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* 8. Are you comfortable if one of our support representatives would contact you to discuss your feedback?

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