MYC Customer Satisfaction Survey 2016 Question Title * 1. Overall, how satisfied or dissatisfied are you with your club? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 2. What are the main reason/s of being a member of your club? Select all that apply. Great Sailing Great Location Meet with Friends To use the Boat & Harbour storage faciltiies Family Activities Business and Professional reasons Learn To Sail To use the bar and restaurant Other (please specify) Question Title * 3. How well does our club meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 4. How would you rate the quality of the club? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 5. How would you rate the value for money of the club? Excellent Above average Average Below average Poor Question Title * 6. How responsive have we been to your questions or concerns about our club? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 7. How long have you been a member of our club? Less than 12 months 1 - 4 years 5 - 10 years 10 years or more Question Title * 8. How likely is it that you would recommend this club to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 9. What is your Membership Type Senior Limited Crew Youth Under 20 years Youth 20-29 years Family Social 35/65 Honorary Question Title * 10. Please indicate your gender Male Female Question Title * 11. Are you a boat owner? Yes No Question Title * 12. What type of communications do you use to seek Club Information MYC Website MYC Handbook E Tattler Newsletter E Telltale Junior Newsletter Facebook Twitter Instagram MYC Club Noticeboard and Posters around club Other (please specify) Question Title * 13. Do you have any other comments, questions, or concerns? Question Title * 14. Please provide Name if willing to be contacted about your survey responses and to enter Prize draw for $75 merchandise voucher Full Name Email Address Done