The Office of the Ombudsman for United Nations Funds and Programmes services survey

Question Title

* 1. How did you hear about the Office?

Word of mouth (e.g. peer, supervisor, someone internal or external to the organization)

Office website

Organization Intranet

Office training or informational presentation

Informational materials (e.g. brochure)

Office Annual Report

Announcement from management

Referral from another UN entity (e.g., OSLA, HR, Staff Councilor, Staff Association))

Other (please specify)

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* 2. Was your initial contact with the Office acknowledged within 48 hours?

Yes

I don't know

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* 3. How long did the Office support you?

Up to 1 month

1-6 months

More than 6 months

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* 4. If you hesitated, what concerns did you have contacting the Office?

I did not hesitate to contact the Office

I thought I could resolve the issue by myself

I did not believe the Office could help me

I had concerns about the neutrality of the Office

I had concerns about whether the Office would keep my issues confidential

I feared retaliation if I used the Office services

Others advised me not to

Other (please specify)

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* 5. Please state your level of agreement about the Office of the Ombudsman and its Staff:

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree	Not applicable
The role of the Office was clearly explained	The role of the Office was clearly explained Strongly agree	The role of the Office was clearly explained Agree	The role of the Office was clearly explained Neutral	The role of the Office was clearly explained Disagree	The role of the Office was clearly explained Strongly disagree	The role of the Office was clearly explained Not applicable
Staff were professional, courteous and respectful in their approach	Staff were professional, courteous and respectful in their approach Strongly agree	Staff were professional, courteous and respectful in their approach Agree	Staff were professional, courteous and respectful in their approach Neutral	Staff were professional, courteous and respectful in their approach Disagree	Staff were professional, courteous and respectful in their approach Strongly disagree	Staff were professional, courteous and respectful in their approach Not applicable
Staff listened to my concerns	Staff listened to my concerns Strongly agree	Staff listened to my concerns Agree	Staff listened to my concerns Neutral	Staff listened to my concerns Disagree	Staff listened to my concerns Strongly disagree	Staff listened to my concerns Not applicable
Staff provided a confidential environment to address my concerns	Staff provided a confidential environment to address my concerns Strongly agree	Staff provided a confidential environment to address my concerns Agree	Staff provided a confidential environment to address my concerns Neutral	Staff provided a confidential environment to address my concerns Disagree	Staff provided a confidential environment to address my concerns Strongly disagree	Staff provided a confidential environment to address my concerns Not applicable
Staff addressed my concerns in a neutral and non-judgmental manner	Staff addressed my concerns in a neutral and non-judgmental manner Strongly agree	Staff addressed my concerns in a neutral and non-judgmental manner Agree	Staff addressed my concerns in a neutral and non-judgmental manner Neutral	Staff addressed my concerns in a neutral and non-judgmental manner Disagree	Staff addressed my concerns in a neutral and non-judgmental manner Strongly disagree	Staff addressed my concerns in a neutral and non-judgmental manner Not applicable
Staff and I had meaningful discussion of my concerns	Staff and I had meaningful discussion of my concerns Strongly agree	Staff and I had meaningful discussion of my concerns Agree	Staff and I had meaningful discussion of my concerns Neutral	Staff and I had meaningful discussion of my concerns Disagree	Staff and I had meaningful discussion of my concerns Strongly disagree	Staff and I had meaningful discussion of my concerns Not applicable
Staff had relevant information about workplace rules, regulations, policies, procedures and culture to share with me	Staff had relevant information about workplace rules, regulations, policies, procedures and culture to share with me Strongly agree	Staff had relevant information about workplace rules, regulations, policies, procedures and culture to share with me Agree	Staff had relevant information about workplace rules, regulations, policies, procedures and culture to share with me Neutral	Staff had relevant information about workplace rules, regulations, policies, procedures and culture to share with me Disagree	Staff had relevant information about workplace rules, regulations, policies, procedures and culture to share with me Strongly disagree	Staff had relevant information about workplace rules, regulations, policies, procedures and culture to share with me Not applicable
Staff helped me to understand and generate options for resolving my issues	Staff helped me to understand and generate options for resolving my issues Strongly agree	Staff helped me to understand and generate options for resolving my issues Agree	Staff helped me to understand and generate options for resolving my issues Neutral	Staff helped me to understand and generate options for resolving my issues Disagree	Staff helped me to understand and generate options for resolving my issues Strongly disagree	Staff helped me to understand and generate options for resolving my issues Not applicable
Staff were able to communicate in my preferred UN language	Staff were able to communicate in my preferred UN language Strongly agree	Staff were able to communicate in my preferred UN language Agree	Staff were able to communicate in my preferred UN language Neutral	Staff were able to communicate in my preferred UN language Disagree	Staff were able to communicate in my preferred UN language Strongly disagree	Staff were able to communicate in my preferred UN language Not applicable
The involvement of the Office was useful to me	The involvement of the Office was useful to me Strongly agree	The involvement of the Office was useful to me Agree	The involvement of the Office was useful to me Neutral	The involvement of the Office was useful to me Disagree	The involvement of the Office was useful to me Strongly disagree	The involvement of the Office was useful to me Not applicable

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* 6. Which of the following services did you receive from the Office?

Listening/guidance/option discussion

Conflict coaching

Fact-finding

Working with multiple parties to reach resolution

Training

Mediation

Other (please specify)

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* 7. How would you rate the overall responsiveness of the Office?

Highly responsive

Responsive

Not responsive enough

Unresponsive

The Office of the Ombudsman for United Nations Funds and Programmes services survey

Question Title

* 1. How did you hear about the Office?

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* 2. Was your initial contact with the Office acknowledged within 48 hours?

Question Title

* 3. How long did the Office support you?

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* 4. If you hesitated, what concerns did you have contacting the Office?

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* 5. Please state your level of agreement about the Office of the Ombudsman and its Staff:

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* 6. Which of the following services did you receive from the Office?

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* 7. How would you rate the overall responsiveness of the Office?

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* 8. What other services within the organization did you use to address your workplace concerns?

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* 9. Would you use the services of the Office again?

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* 10. Please provide any additional comments or feedback to the Office.