Resident and Family Satisfaction Survey

Question Title

* 1. Overall, how satisfied or dissatisfied were you with your last visit to Oakwood Terrace?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 2. Do staff make you feel welcomed when you visit Oakwood Terrace?

Yes

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* 3. Are you and your loved one treated with respect by Oakwood Terrace staff?

A great deal

A lot

A moderate amount

A little

None at all

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* 4. How well do our services meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 5. Do you feel Oakwood Terrace is a safe environment for residents, families and staff?

Yes

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* 6. Do you feel Oakwood Terrace has staffing levels to meet the needs of the residents?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 7. If you have a concern at Oakwood Terrace would you raise the issue with a member of staff?

Yes

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* 8. Please rate the following when choosing a nursing home for your loved one?

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* 9. Which of the following words would you use to describe our services? Select all that apply.

Reliable

High quality

Useful

Unique

Good value for money

Overpriced

Impractical

Ineffective

Poor quality

Unreliable

Other

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* 10. How satisfied are you with the level of communication you receive from Oakwood Terrace?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 11. How do you prefer hearing about Oakwood Terrace's fundraising activities? (Select all that apply.)

Phone

Mail

Social media

Website

Text message

Other (please specify)

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* 12. We wish to improve the overall environment at Oakwood Terrace but funds are limited so how should we target improvements?

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* 13. Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all health care provided to your loved one in the last 12 months?

	10 Best health care possible	9	8	7	6	5	4	3	2	1	0 Worst health care possible
.	. 10 Best health care possible	. 9	. 8	. 7	. 6	. 5	. 4	. 3	. 2	. 1	. 0 Worst health care possible

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* 14. How likely is it that you would recommend Oakwood Terrace to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

* 15. Are you interested in becoming a member of the Resident and Family Council?

Yes

If "Yes", please provide name and contact details?

Resident and Family Satisfaction Survey - Summer 2023

Question Title

* 1. Overall, how satisfied or dissatisfied were you with your last visit to Oakwood Terrace?

Question Title

* 2. Do staff make you feel welcomed when you visit Oakwood Terrace?

Question Title

* 3. Are you and your loved one treated with respect by Oakwood Terrace staff?

Question Title

* 4. How well do our services meet your needs?

Question Title

* 5. Do you feel Oakwood Terrace is a safe environment for residents, families and staff?

Question Title

* 6. Do you feel Oakwood Terrace has staffing levels to meet the needs of the residents?

Question Title

* 7. If you have a concern at Oakwood Terrace would you raise the issue with a member of staff?

Question Title

* 8. Please rate the following when choosing a nursing home for your loved one?

Question Title

* 9. Which of the following words would you use to describe our services? Select all that apply.

Question Title

* 10. How satisfied are you with the level of communication you receive from Oakwood Terrace?

Question Title

* 11. How do you prefer hearing about Oakwood Terrace's fundraising activities? (Select all that apply.)

Question Title

* 12. We wish to improve the overall environment at Oakwood Terrace but funds are limited so how should we target improvements?

Question Title

* 13. Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all health care provided to your loved one in the last 12 months?

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* 14. How likely is it that you would recommend Oakwood Terrace to a friend or colleague?

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* 15. Are you interested in becoming a member of the Resident and Family Council?

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* 16. Do you have any other comments, questions, or concerns?