Screen Reader Mode Icon
We appreciate all feedback on the services that we offer in order that we can continue to improve.

Question Title

* 1. Overall, how satisfied or dissatisfied were you with your last visit to Oakwood Terrace?

Question Title

* 2. Do staff make you feel welcomed when you visit Oakwood Terrace?

Question Title

* 3. Are you and your loved one treated with respect by Oakwood Terrace staff?

Question Title

* 4. How well do our services meet your needs?

Question Title

* 5. Do you feel Oakwood Terrace is a safe environment for residents, families and staff?

Question Title

* 6. Do you feel Oakwood Terrace has staffing levels to meet the needs of the residents?

Question Title

* 7. If you have a concern at Oakwood Terrace would you raise the issue with a member of staff?

Question Title

* 8. Please rate the following when choosing a nursing home for your loved one?

  1. Reputation
  2. Professionalism of staff
  3. Accomodation
  4. Friendliness of staff
  5. Location
  6. Quality of food served
  7. Availability of a bed
  8. Number of staff available
  9. Private room

Question Title

* 9. Which of the following words would you use to describe our services? Select all that apply.

Question Title

* 10. How satisfied are you with the level of communication you receive from Oakwood Terrace?

Question Title

* 11. How do you prefer hearing about Oakwood Terrace's fundraising activities? (Select all that apply.)

Question Title

* 12. We wish to improve the overall environment at Oakwood Terrace but funds are limited so how should we target improvements?

  1. Painting
  2. Resident bathroom refurbishment
  3. Dinning room furniture
  4. Replacement beds
  5. Additional ceiling lifts
  6. Replacement lighting
  7. Other

Question Title

* 13. Using any number from 0 to 10, where 0 is the worst health care possible and 10 is the best health care possible, what number would you use to rate all health care provided to your loved one in the last 12 months?

  10 Best health care possible 9 8 7 6 5 4 3 2 1 0 Worst health care possible
.

Question Title

* 14. How likely is it that you would recommend Oakwood Terrace to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

Question Title

* 15. Are you interested in becoming a member of the Resident and Family Council?

Question Title

* 16. Do you have any other comments, questions, or concerns?

Share
0 of 16 answered