Training and Installation Survey
Customer Information
*
Dealership/Company Name
(Required.)
Snap-on Customer Number
*
Contact Name
(Required.)
Phone Number
Email Address
Training and Installation Questions
*
Who was your training/installation specialist?
(Required.)
Pat Anderson
Brian Biggs
Brian Biley
John Clute
Rick Coon
Steve Curran
Neville Cuthbert
Jon Dankworth
Ed Diaz
Other
Paul Johnson
Jerry Marunowski
Larry Neale
James (JP) Otto
Jay Raymond
Tom Whitmer
Other (please specify)
How would you rate us in
preparing
you for your training/installation event?
1
least satisfied
2
3
4
5
most satisfied
N/A
1
least satisfied
2
3
4
5
most satisfied
N/A
How would you rate the
installation
performed by your training/installation specialist?
1
least satisfied
2
3
4
5
most satisfied
N/A
1
least satisfied
2
3
4
5
most satisfied
N/A
How would you rate the
training
provided by your training/installation specialist?
1
least satisfied
2
3
4
5
most satisfied
N/A
1
least satisfied
2
3
4
5
most satisfied
N/A
How would you rate your
overall satisfaction
with your training/installation specialist?
1
least satisfied
2
3
4
5
most satisfied
N/A
1
least satisfied
2
3
4
5
most satisfied
N/A
Sales
How would you rate your experience with your
sales representative
?
1
least satisfied
2
3
4
5
most satisfied
N/A
1
least satisfied
2
3
4
5
most satisfied
N/A
Product
How would you rate the quality of our
product
?
1
least satisfied
2
3
4
5
most satisfied
1
least satisfied
2
3
4
5
most satisfied
Customer Connection
How can Snap-on improve its products and services for you? Please share your thoughts below:
Additional Comments
Comments? Questions? Please share them below:
