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Customer Satisfaction Survey
Dear Customer,
We are interested in your honest opinions so that we can continue to improve the services we provide to you.
Thank you for taking this survey!
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1.
Please inform the motivation of your contact with OMNI:
(Required.)
Quotes (for products, training, field service, other)
Training inquiry
Field service
Customer Support Inquiry
Other (please specify)
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2.
How knowledgeable was the OMNI representative who assisted you?
(Required.)
Extremely knowledgeable
Very knowledgeable
Somewhat knowledgeable
Not so knowledgeable
Not at all knowledgeable
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3.
How much time did it take OMNI to address your request, questions or concerns?
(Required.)
Much shorter than expected
Shorter than expected
About what I expected
Longer than expected
Much longer than expected
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4.
Overall, how satisfied were you with the experience with our Sales or Customer support Team?
(Required.)
Extremely satisfied
Very satisfied
Somewhat satisfied
Not so satisfied
Not at all satisfied
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5.
On a scale of 0 to 10,
How likely is it that you would recommend OMNI to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
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2
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5
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9
10
6.
Is there anything that would improve the OMNI support you received? Please inform below:
7.
Optional Information:
Contact Name:
Company Name:
Email:
Who assisted you?
