Ontario Courts Accessibility Committee

Survey of Accessibility for People with Disabilities in Ministry Courts

We need your feedback!

If you have a disability and have used an Ontario courthouse, we ask that you take this short survey. We’d also like to hear from others who want to comment on the courthouse experience of a person with a disability, such as family members, support workers, lawyers and paralegals or judicial officials.
 
This survey is offered by the Ontario Courts Accessibility Committee, which gives advice on improving accessibility for people with disabilities in Ontario courts. We hope to learn about any barriers people with disabilities have faced in using an Ontario courthouse or court process. We’d also like to learn about any accessibility features, services or accommodations that were provided and were helpful to people with disabilities. We will use this information to help improve services to people with disabilities across Ontario in the future.

Version française disponible
 
We have tried to make this survey as accessible as possible. Due to the use of a third-party software platform we are aware that there may be some accessibility issues with this survey.

The known issues include:
· Information and Relationships: Semantic structure is used to designate headings but is not used appropriately in terms of ordering. There are instances where there are hidden headings (H3) on the page and this prevents a sensible semantic order.
· Contrast (Minimum): The Survey Monkey logo does not meet the minimum contrast requirement.
· Focus Visible: When tabbing though the page, it is not visually apparent which page element has the current keyboard focus.
· Parsing: There are multiple errors relating to HTML/XHTML validation/parsing.
· Timing Adjustable: The time limit is longer than 20 hours.

We have notified Survey Monkey of these issues to help make future surveys more accessible.

For an accessible alternative format of the survey please email info@ace.clcj.ca
1. Which of these statements best describes you?
2. Which courthouse are you commenting on? Please provide the address, if possible. You may list multiple locations.
3. In what year(s) did you visit the courthouse(s)?
Disability
4. How would you describe your disability or the disability of the person whose experience you are commenting on? Select as many responses as applicable.
Requests and Accommodations
5. Did you request an accommodation for your disability, or on behalf of a person with a disability?
6. If you answered yes to Question 5, please select the accommodation you or the person you were assisting requested.
7. If you answered yes to Question 5, please select the accommodation you or the person you were assisting received that you requested.
8. Did any other disability accommodations, positive measures, individual efforts or initiatives by staff support you (or the person you are commenting on behalf of) to use ministry services in the courthouse? (please describe)
9. Did you experience any physical barriers in relation to your (or the person you are commenting on behalf of) disability in getting to the courthouse or getting around inside the building?

If so, please select all the tasks that presented a physical barrier to you in relation to a disability.
10. Please describe the specific physical barrier or barriers in more detail:
11. Did you experience any communication barriers in relation to your (or the person you are commenting on behalf of) disability?

If so, please select all tasks that apply to you or the person you are commenting on behalf of:
Time or Scheduling
12. Did you (or the person you are commenting on behalf of) experience any barriers in relation to the time or scheduling of a court proceeding?

If so, please select which tasks created a barrier:
13. Please identify and describe any processes, procedures or rules that caused a barrier to you in relation to your (or the person you were assisting’s) disability:
14. Did you face any other barriers in relation to your (or the person you were assisting’s) disability while at the courthouse?
15. Please describe any other barriers you faced in relation to a disability:
16. How can we improve the accessibility of ministry courthouse services for people with disabilities?
Awareness
17. The Ministry of the Attorney General has an Accessibility Coordinator for each ministry courthouse location. The coordinator answers questions about accessibility and takes requests from people with disabilities who need accommodation to use courthouse services or to take part in court proceedings.

Were you previously aware of, or made aware of, the Accessibility Coordinator service when you attended court?
18. If you answered yes to Question 17, how did you learn about the Accessibility Coordinator service? Please select all answers that apply to you:
19. Are there any forms of outreach you think can be used to make more people aware of the Accessibility Coordinator service?
Thank you for taking the time to answer this survey.
Your responses will be used to improve accessibility services and processes at ministry courthouses.