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Fluke Health Solutions (FHS) Support Services - Fluke Biomedical, RaySafe, LANDAUER

We want to better understand your preferences and expectations when contacting our support teams for repair/calibration services and device technical support. Your responses will be used to identify areas where we can improve your experience . Please complete this short, anonymous survey to share your thoughts about our support.

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* 1. Have you recently considered purchasing, or do you own an FHS product? (Mark all that apply)

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* 2. Indicate what support you most recently experienced with us and on what product lines.

  Fluke Biomedical RaySafe LANDAUER
Repair
Calibration
Technical support (interacted with a technical expert)

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* 3. Rank the level of support received when evaluating a product.

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* 4. Rank the level of support received when calibrating a product.

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* 5. Rank the level of support received when repairing a product.

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* 6. Who provided technical support when making your product/software purchase?

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* 7. If you've had a product repaired or calibrated by FHS; rate your RMA service process experience.

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* 8. Have you ever reached out to our technical support team for input on how to use your device or software?

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* 9. If you answered "yes" specify if they helped you with a question regarding a product or software.

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* 10. How do you rate our techincal support team?

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* 11. How can we improve our repair service and calibration process?

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* 12. Please share any other comments you may have regarding our calibration, service and technical support services.

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* 13. Where are you located?

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* 14. May we reach out to you to discuss this further? If so, please provide an email address and phone number (including country code/area code where applicable.

0 of 14 answered
 

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