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* 1. Do you feel that you are treated respectfully by doctors, nurses and reception staff?

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* 2. Do you feel that your telephone enquiries are dealt with appropriately and efficiently?

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* 3. Do you find the waiting area is comfortable and well organised?

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* 4. Is the practice clean and tidy?

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* 5. Do you feel that there is adequate parking available?

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* 6. Are you usually able to see a doctor of your choice?

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* 7. Do you feel you receive good medical care and advice from our doctors?

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* 8. When phoning for an appointment, are you able to book within two days?

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* 9. Are our administration/reception staff warm, welcoming and helpful?

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* 10. Do you have any feedback you wish to provide?

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