Teleservices for Children with Special Health Care Needs or Disabilities

With the Covid-19 pandemic, more medical, health, school, and other services are being delivered using technology rather than in person. If you are the parent of a child, youth, or young adult with a special health care need or disability, what's working for you? What are your challenges and barriers? What would make your experience better? We will use the answers from this survey to guide our work in serving families. If you prefer to share your experiences in a telephone conversation, please contact our Family Support staff at (802) 876-5315 or info@vtfn.org. We are parents ourselves and know first hand how challenging daily life is at this time. Thank you for your time!

Question Title

* 1. If you would like a chance to enter a drawing to win a $25 gift card, please provide your name and email address

Name

Phone Number

Question Title

* 2. What types of services has your child/youth/young adult received in the last 4 months through the use of technology rather than in person? Please check all that apply.

Medical

Mental health counseling

IEP (Individualized Education Program) meeting with school

504 Plan meeting with school

Coordinated Services Plan (CSP/Act 264) meeting

Occupational therapy (OT) or physical therapy (PT)

Speech and language pathology (SLP)

Applied behavioral analysis (ABA)

Early intervention (EI) birth to age 3

Headstart

Genetics services

None of the above

Other (please explain)

Question Title

* 3. Please rate your level of satisfaction with each service you checked in Q1.

	Very dissatisfied	Dissatisfied	Neither satisfied or dissatisfied	Satisfied	Very satisfied
Medical	Medical Very dissatisfied	Medical Dissatisfied	Medical Neither satisfied or dissatisfied	Medical Satisfied	Medical Very satisfied
Mental health counseling	Mental health counseling Very dissatisfied	Mental health counseling Dissatisfied	Mental health counseling Neither satisfied or dissatisfied	Mental health counseling Satisfied	Mental health counseling Very satisfied
IEP (Individualized Education Program) meeting with school	IEP (Individualized Education Program) meeting with school Very dissatisfied	IEP (Individualized Education Program) meeting with school Dissatisfied	IEP (Individualized Education Program) meeting with school Neither satisfied or dissatisfied	IEP (Individualized Education Program) meeting with school Satisfied	IEP (Individualized Education Program) meeting with school Very satisfied
504 Plan meeting with school	504 Plan meeting with school Very dissatisfied	504 Plan meeting with school Dissatisfied	504 Plan meeting with school Neither satisfied or dissatisfied	504 Plan meeting with school Satisfied	504 Plan meeting with school Very satisfied
Coordinated Services Plan (CSP/Act 264) meeting	Coordinated Services Plan (CSP/Act 264) meeting Very dissatisfied	Coordinated Services Plan (CSP/Act 264) meeting Dissatisfied	Coordinated Services Plan (CSP/Act 264) meeting Neither satisfied or dissatisfied	Coordinated Services Plan (CSP/Act 264) meeting Satisfied	Coordinated Services Plan (CSP/Act 264) meeting Very satisfied
Occupational therapy (OT) or physical therapy (PT)	Occupational therapy (OT) or physical therapy (PT) Very dissatisfied	Occupational therapy (OT) or physical therapy (PT) Dissatisfied	Occupational therapy (OT) or physical therapy (PT) Neither satisfied or dissatisfied	Occupational therapy (OT) or physical therapy (PT) Satisfied	Occupational therapy (OT) or physical therapy (PT) Very satisfied
Speech and language pathology (SLP)	Speech and language pathology (SLP) Very dissatisfied	Speech and language pathology (SLP) Dissatisfied	Speech and language pathology (SLP) Neither satisfied or dissatisfied	Speech and language pathology (SLP) Satisfied	Speech and language pathology (SLP) Very satisfied
Applied Behavioral Analysis (ABA)	Applied Behavioral Analysis (ABA) Very dissatisfied	Applied Behavioral Analysis (ABA) Dissatisfied	Applied Behavioral Analysis (ABA) Neither satisfied or dissatisfied	Applied Behavioral Analysis (ABA) Satisfied	Applied Behavioral Analysis (ABA) Very satisfied
Early Intervention (EI) birth to age 3	Early Intervention (EI) birth to age 3 Very dissatisfied	Early Intervention (EI) birth to age 3 Dissatisfied	Early Intervention (EI) birth to age 3 Neither satisfied or dissatisfied	Early Intervention (EI) birth to age 3 Satisfied	Early Intervention (EI) birth to age 3 Very satisfied
Headstart	Headstart Very dissatisfied	Headstart Dissatisfied	Headstart Neither satisfied or dissatisfied	Headstart Satisfied	Headstart Very satisfied
Genetics services	Genetics services Very dissatisfied	Genetics services Dissatisfied	Genetics services Neither satisfied or dissatisfied	Genetics services Satisfied	Genetics services Very satisfied
Other	Other Very dissatisfied	Other Dissatisfied	Other Neither satisfied or dissatisfied	Other Satisfied	Other Very satisfied

Other (please specify and rate satisfaction)

Question Title

* 4. Which of these would help improve your level of satisfaction with services your child/youth/young adult is receiving through the use of technology? Please check all that apply.

I need a better device (e.g., laptop, iPad, etc.)

I need a better understanding of how to use Zoom, Skype, etc.

I need a better internet connection

I need weekend/evening appointments with providers

I need help paying for the service

I need help paying to implement the recommendations from the provider

I need help understanding my insurance coverage

I need a better understanding of privacy protections

I need strategies to help me engage my child/youth/young adult in services

I need help coordinating care from multiple providers

I need help finding a provider

I need help doing the activities that service providers tell me I should do with my child/youth/young adult

Other things you need (please specify)

Question Title

* 5. What advice would you offer to your child's provider to improve your telehealth experience?

Question Title

* 6. Please share any other thoughts or suggestions on ways we can help.

Question Title

* 7. VFN Family Support helpline staff are here to help you with any questions or concerns. If you would like us to contact you, please give us your name and phone number and/or email and we'll be in touch.

Name

Email Address

Phone Number