1.Who do you think is at fault?

Client

Software Firm

Don't have sufficient information to answer

2.If the software firm is at fault, which of these fees should be refunded? Check all that you believe apply.

Software license fee of $24,077

Support fee of $21,659 charged in 2023

Training fee of $2,277 charged in 2023

Support fee of $6,376 charged in 2024

Regardless of fault, the software firm is entitled to retain all fees