Disrupted or Disruptor: which side are you on?

Question Title

* 1. Digital transformation has most strongly affected my organisation’s…

People

Process

Technology

Other (please specify)

Question Title

* 2. Which of the following is most important to you (rank in order)?

Transformation

Disruption

Innovation

Automation

Question Title

* 3. What transformation projects are mission critical to your organization today? (Check all that apply.)

Center of Excellence

Continuous Improvement

Lean and/or Six Sigma

BPM and/or BPA

Customer Journey mapping

Automation and RPA

Big Data

Digital Twin

Blockchain

Machine Learning

IoT

Security/Cyber Protection

Design Thinking

None

Other (please specify)

Question Title

* 4. What transformation projects will be mission critical to your organization in the next 18 months? (Check all that apply.)

Center of Excellence

Continuous Improvement

Lean and/or Six Sigma

BPM and/or BPA

Customer Journey mapping

Automation and RPA

Big Data

Digital Twin

Blockchain

Machine Learning

IoT

Security/Cyber Protection

Design Thinking

None

Other (please specify)

Question Title

* 5. When it comes to new technology, how do you think you are perceived as an individual?

Innovator – well ahead of the curve

Early adopter – eager to try any promising new technology

Early majority – cautious of fads, but quick to move on technology that has been shown to have practical use

Late majority – will sign up to technology that has become ‘industry standard’

Laggard – for whatever reason, uninterested in new technology

Question Title

* 6. When it comes to new technology, how do you think your company is perceived?

Innovator – well ahead of the curve

Early adopter – eager to try any promising new technology

Early majority – cautious of fads, but quick to move on technology that has been shown to have practical use

Late majority – will sign up to technology that has become ‘industry standard’

Laggards – for whatever reason, uninterested in new technology

Question Title

* 7. When it comes to new technology, how do you think your industry is perceived?

Innovator – well ahead of the curve

Early adopter – eager to try any promising new technology

Early majority – cautious of fads, but quick to move on technology that has been shown to have practical use

Late majority – will sign up to technology that has become ‘industry standard’

Laggards – for whatever reason, uninterested in new technology

Question Title

* 8. How much does your organization budget for transformation/automation projects?

$1-$20,000

$20,001-$100,000

$100,001-$500,000

$500,001+

We don’t currently budget for transformation/automation

Question Title

* 9. How do you decide / prioritize which projects to automate? (choose up to three)

The automation vendor suggested project(s)

Choose the most menial and repetitive tasks

Choose the easiest workflow/process to automate

Select the cheapest workflow/process to automate

Select the most expensive to perform manually

Discover/map/model/simulate to analyze automation project for outcome

Use process discovery tools

Choose the tasks with the most regulatory/compliance risk so we can prove compliance

Choose the lowest hanging fruit (most bang for the buck)

Create a digital twin of the organization/business process

I don’t know

We haven’t planned for any automation projects

Question Title

* 10. Do you agree or disagree with the following statements?

	Stongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Don't know
Transformation is what businesses do to avoid being disrupted, or to disrupt their industry	Transformation is what businesses do to avoid being disrupted, or to disrupt their industry Stongly agree	Transformation is what businesses do to avoid being disrupted, or to disrupt their industry Agree	Transformation is what businesses do to avoid being disrupted, or to disrupt their industry Neither agree nor disagree	Transformation is what businesses do to avoid being disrupted, or to disrupt their industry Disagree	Transformation is what businesses do to avoid being disrupted, or to disrupt their industry Strongly disagree	Transformation is what businesses do to avoid being disrupted, or to disrupt their industry Don't know
Digital transformation is the same thing as innovation	Digital transformation is the same thing as innovation Stongly agree	Digital transformation is the same thing as innovation Agree	Digital transformation is the same thing as innovation Neither agree nor disagree	Digital transformation is the same thing as innovation Disagree	Digital transformation is the same thing as innovation Strongly disagree	Digital transformation is the same thing as innovation Don't know
Automation is the same thing as transformation	Automation is the same thing as transformation Stongly agree	Automation is the same thing as transformation Agree	Automation is the same thing as transformation Neither agree nor disagree	Automation is the same thing as transformation Disagree	Automation is the same thing as transformation Strongly disagree	Automation is the same thing as transformation Don't know
Technology is more important than people & process	Technology is more important than people & process Stongly agree	Technology is more important than people & process Agree	Technology is more important than people & process Neither agree nor disagree	Technology is more important than people & process Disagree	Technology is more important than people & process Strongly disagree	Technology is more important than people & process Don't know
GDPR-like data protection rules will be enacted in the United States (or globally)	GDPR-like data protection rules will be enacted in the United States (or globally) Stongly agree	GDPR-like data protection rules will be enacted in the United States (or globally) Agree	GDPR-like data protection rules will be enacted in the United States (or globally) Neither agree nor disagree	GDPR-like data protection rules will be enacted in the United States (or globally) Disagree	GDPR-like data protection rules will be enacted in the United States (or globally) Strongly disagree	GDPR-like data protection rules will be enacted in the United States (or globally) Don't know
Captain Kirk is a better starship pilot than JL Picard	Captain Kirk is a better starship pilot than JL Picard Stongly agree	Captain Kirk is a better starship pilot than JL Picard Agree	Captain Kirk is a better starship pilot than JL Picard Neither agree nor disagree	Captain Kirk is a better starship pilot than JL Picard Disagree	Captain Kirk is a better starship pilot than JL Picard Strongly disagree	Captain Kirk is a better starship pilot than JL Picard Don't know
When my organization invests in a transformation/automation project it is important to have the ability to prove ROI	When my organization invests in a transformation/automation project it is important to have the ability to prove ROI Stongly agree	When my organization invests in a transformation/automation project it is important to have the ability to prove ROI Agree	When my organization invests in a transformation/automation project it is important to have the ability to prove ROI Neither agree nor disagree	When my organization invests in a transformation/automation project it is important to have the ability to prove ROI Disagree	When my organization invests in a transformation/automation project it is important to have the ability to prove ROI Strongly disagree	When my organization invests in a transformation/automation project it is important to have the ability to prove ROI Don't know

Question Title

* 11. When your organization invests in transformation and/or automation projects, what is the most important ROI measure (pick one)?

Customer satisfaction / NPS score

Employee adoption

Employees RIF’d

Employees repurposed

Increased process efficiency

Decreased costs

Increased quality measurements

Company share price

Other (please specify)

Question Title

* 12. ROI is measured from transformation/automation projects via:

Manual reports

Real-time performance KPI dashboards

Monitoring company share value

Gut feeling/anecdotal evidence

We don't measure ROI from Transformation/automation projects

Other (please specify)

Question Title

* 13. In your organisation, who is chief decision maker on the following projects?

	Job title
Transformation	Transformation Job title menu
Digital twin	Digital twin Job title menu
Automation	Automation Job title menu
Process excellence	Process excellence Job title menu
Compliance	Compliance Job title menu
Risk mitigation	Risk mitigation Job title menu
Customer journey	Customer journey Job title menu

Question Title

* 14. In up to 5 words describe how you feel about…

Transformation

Disruption

Automation

Question Title

* 15. Where do you go to gather information about solving transformation and automation challenges? (select all that apply)

Search the web

Check online reviews

Industry analysts

Printed industry periodicals

On-line industry resources

On-line peer forums

Related blogs

Tradeshows/conferences

Transformation/automation vendors

Please name the websites, blogs, events and publications you find most useful.

Question Title

* 16. If you could design the ideal, easy to buy transformation platform, it would include: (select all that apply)

On premises software

Hosted/SaaS solution

Predefined best practices, templates, glossaries, reports

The ability to easily map & model all business processes (or “create a digital twin of my org”)

The ability to achieve and maintain compliance

The ability to plan for automation and RPA

The ability to push workflows to automation

The ability to assess and mitigate risks associated with business process

Real-time KPI performance reporting

The ability to prove ROI before committing to an enterprise -wide implementation

The ability to prove ongoing ROI

Process discovery capabilities

A fixed configuration

A fixed price

The ability to collaborate

Professional services

Unlimited live training

In-line, on demand training

In-line, guided learning (like Microsoft’s “Clippy”)

Short term (<1 year) contracts

Other (please specify)