Building Services Customer Survey

Question Title

* 1. What was your reason for contact with us?

Apply for a Building consent/PIM

Apply for an Amendment

Book a building inspection

Apply for a Certificate of Acceptance

Apply for an Exemption

Apply for a Code Compliance Certificate

General building inquiry

Other (please specify)

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* 2. Are you the:

Property owner

Architect/Agent

Builder/Contractor

Other (please specify)

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* 3. From your experience with Building Services, how would you rate TCDC for the following

	Very Good	Good	Satisfactory	Poor	Very Poor
Introduction (Welcoming)	Introduction (Welcoming) Very Good	Introduction (Welcoming) Good	Introduction (Welcoming) Satisfactory	Introduction (Welcoming) Poor	Introduction (Welcoming) Very Poor
Manner/tone	Manner/tone Very Good	Manner/tone Good	Manner/tone Satisfactory	Manner/tone Poor	Manner/tone Very Poor
Listening Skills	Listening Skills Very Good	Listening Skills Good	Listening Skills Satisfactory	Listening Skills Poor	Listening Skills Very Poor
Questioning skills	Questioning skills Very Good	Questioning skills Good	Questioning skills Satisfactory	Questioning skills Poor	Questioning skills Very Poor
Ability to answer your query	Ability to answer your query Very Good	Ability to answer your query Good	Ability to answer your query Satisfactory	Ability to answer your query Poor	Ability to answer your query Very Poor
Willingness to help	Willingness to help Very Good	Willingness to help Good	Willingness to help Satisfactory	Willingness to help Poor	Willingness to help Very Poor

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* 4. From your experience with Building Services, how would you rate TCDC for the following:

	Very Good	Good	Satisfactory	Poor	Very poor
Timeliness of processing a building consent	Timeliness of processing a building consent Very Good	Timeliness of processing a building consent Good	Timeliness of processing a building consent Satisfactory	Timeliness of processing a building consent Poor	Timeliness of processing a building consent Very poor
Timeliness of inspection bookings	Timeliness of inspection bookings Very Good	Timeliness of inspection bookings Good	Timeliness of inspection bookings Satisfactory	Timeliness of inspection bookings Poor	Timeliness of inspection bookings Very poor

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* 5. What would you consider a reasonable timeframe when booking a building inspection, for a building inspector to then be on site?

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* 6. From your experience with TCDC's Building Service, how do you rate the level of communication in terms of professionalism?

	Very Good	Good	Satisfactory	Poor	Very Poor
Email	Email Very Good	Email Good	Email Satisfactory	Email Poor	Email Very Poor
Face-to-Face	Face-to-Face Very Good	Face-to-Face Good	Face-to-Face Satisfactory	Face-to-Face Poor	Face-to-Face Very Poor
Phone	Phone Very Good	Phone Good	Phone Satisfactory	Phone Poor	Phone Very Poor
Letter	Letter Very Good	Letter Good	Letter Satisfactory	Letter Poor	Letter Very Poor

Other (please specify)

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* 7. How could communication be improved between TCDC and its customers?

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* 8. From your experience with Building Services, how would you rate TCDC for the following:

	Very Good	Good	Satisfactory	Poor	Very Poor
Technical skill or competency of the officers	Technical skill or competency of the officers Very Good	Technical skill or competency of the officers Good	Technical skill or competency of the officers Satisfactory	Technical skill or competency of the officers Poor	Technical skill or competency of the officers Very Poor
Consistent application of the building code requirements	Consistent application of the building code requirements Very Good	Consistent application of the building code requirements Good	Consistent application of the building code requirements Satisfactory	Consistent application of the building code requirements Poor	Consistent application of the building code requirements Very Poor

Other (please specify)

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* 9. TCDC provides information about building services, covering the processes involved in obtaining building consents, inspections, technical and legislative updates. This information is provided on Council’s website, BuildWaikato website, in hard copy when asked, duty officer and stakeholder group meetings.

What type of information have you used recently?

Hard copy/brochures

Website

Duty officer

Building stakeholder group meeting

Other (please specify)

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* 10. How would you rate the information that you have used or received recently?

	Very Good	Good	Satisfactory	Poor	Very Poor
Overall	Overall Very Good	Overall Good	Overall Satisfactory	Overall Poor	Overall Very Poor

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* 11. What do you consider the most convenient method for receiving updates or changes affecting you or your business?

Hard copy (posted)

Website

Workshops

Other (please specify)

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* 12. Overall, how would you rate this contact with us?

Awesome

Good

Needs improvement

Terrible

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* 13. Based on your answer to question 12, can you tell us why you chose that answer?

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* 14. Would you like us to contact you about your feedback?

Yes

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* 15. If you answered yes to question 14, please fill in the details below.

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number