Collaborative Consulting - Multiple Choice Questions Question Title * 1. The traditional expert-based approach to consulting rarely works to solve complex problems because: Consultant's recommendations are unrealistic Client rarely implements the consultant's recommendations Client lacks confidence to implement them All of these Question Title * 2. The most important aspect of the consultant's recommendations is: How current the recommendations are Client's commitment to actually implementing them How complete the recommendations are All of these Question Title * 3. The client's commitment to implementing the consultant's recommendations comes from their: Understanding the recommendations All of these Collaborating with the consultant to produce them Believing in the recommendations Question Title * 4. Which of the following are benefits of the collaborative consulting cycle? Focuses on causes rather than symptoms Ensures plans remain realistic and implemented Cultivates more confidence to act Ensures job satisfaction among all employees Question Title * 5. How much should clients be involved in collaborative consulting? As much as they can make time for At least half of it As much to understand what's going on As much to implement the recommendations Question Title * 6. Which of the following was not a pioneer in contributing to the approach of collaborative consulting? Sigmund Freud Peter Block Edgar Schein Carl Rogers Question Title * 7. If you act authentically with your client, then you are: Being respectuflly open, honest and engaging Not being judgemental Being self-actualized Being moral in your values Question Title * 8. If you act authentically with your client, then your client is more likely to: Trust you Form a working relationship with you Like you as a person None of the these Question Title * 9. As a result of your client’s increased understanding and learning, he can: More readily explain the situation to others in the organization More readily get the buy-in of others in the organization Become a consultant himself Take over your role in the consulting project Question Title * 10. How often is the collaborative consulting cycle usually done in a project? Until success is achieved, as defined in the consulting project Usually, it’s only needed once Usually, it’s need 2-3 times It depends on the culture of the organization Question Title * 11. Collaborative consulting usually applies: To both external and internal consultants More to external consultants than internals consultants More to internal consultants than external consultants Primarily to Organization Development consultants Question Title * 12. Recurring problems in organizations are often caused by: Misconceptions and incorrect assumptions Lack of expert knowledge Lack of innovation Authoritarian CEOs Question Title * 13. The responsibility for the success of a collaborative consulting project rests largely with: Both the consultant and client The consultant The client Neither is responsible – there is no responsibility Question Title * 14. The success of a project is an achievement primarily by: Both the consultant and client The consultant The client Everyone – it’s a systems-based organization Question Title * 15. Which of the following is NOT a shared responsibility? Implementing the actions in the client’s organization Decision making Supervising client's employees Identifying new learning Question Title * 16. New learning is primarily new: New knowledge, skills and abilities New perceptions New assumptions All of these Question Title * 17. When your client seems to struggle to be a partner in the consulting project: Be authentic; tell your client what you are observing about the situation Consider adjusting project plans with your client Be authentic, that is, share your diagnosis of their personality All of these Question Title * 18. The phases in the collaborative consulting process are based on: The action research framework Terms in the consulting contract Personalities of the consultant and client None of the these Question Title * 19. Which of these is true about the phases in the collaborative consulting cycle? Discovery takes longer than the others Implementation is the most challenging They all are highly integrated and cyclical Some projects might cycle back to earlier phases Question Title * 20. Which of the following are some of the goals of the Contracting Phase? Begin a relationship of openness and trust Clarify who the current client is Discern if there’s a fit between you and the client Primarily sell your services to the client Question Title * 21. The most important goal of the Discovery Phase is: Mobilize and focus the client in the consulting project Implement the action plans Finally get the contract signed None of these Question Title * 22. Which of the following are goals of the Action Planning Phase? All of these Develop action plans for each recommendation Align and integrate the action plans Ensure plans are relevant and realistic Question Title * 23. The overall goal of the Implementation Phase is to improve the client’s organization by: Solving the client’s problem Staying with budget Sticking to the contract None of these Question Title * 24. Research shows that one of the best ways to sustain momentum during the Implementation Phase is to: Continue to communicate information along the way All of these Work direct employees as much as possible Have powerful and directive CEOs Question Title * 25. The primary goals of the Evaluation Phase are to determine whether: The client’s problem was solved The client has adopted the necessary changes The project knows who caused the problem in the first place All of the these Question Title * 26. Optionally, please share any feedback to make this quiz even more useful. It is anonymous -- your feedback is not identifiable to you. Thank you! Done