Patient Satisfaction Survey Progressive Medical Associates Patient Experience Survey Question Title * 1. Rate your ability to get an appointment Poor Fair OK Good Great Poor Fair OK Good Great OK Question Title * 2. Satisfaction with hours the office is open Poor Fair OK Good Great Poor Fair OK Good Great OK Question Title * 3. Timely response to phone calls or messages sent through the patient portal Poor Fair OK Good Great Poor Fair OK Good Great OK Question Title * 4. Time spent in the waiting room Poor Fair OK Good Great Poor Fair OK Good Great OK Question Title * 5. Time spent in the exam room before being seen by the provider Poor Fair OK Good Great Poor Fair OK Good Great OK Question Title * 6. You are informed about test results and referrals Poor Fair OK Good Great Poor Fair OK Good Great OK Question Title * 7. You are included in decisions about your care Poor Fair OK Good Great Poor Fair OK Good Great OK Question Title * 8. Professionalism and friendliness of front office staff Poor Fair OK Good Great Poor Fair OK Good Great OK Question Title * 9. Professionalism and friendliness of medical assistants Poor Fair OK Good Great Poor Fair OK Good Great OK Question Title * 10. Do you have any suggestions to help us improve our care or service? OK DONE