Welcome to the Dentally Customer Survey 2024!

It’s been a year since our last survey, and the dental industry continues to transform. Technology is advancing rapidly, while practices still face challenges from economic pressures, patient backlogs, and staffing shortages.

At Dentally, we’ve made it our priority to listen to your feedback and shape our products and services to meet your needs. Our commitment to supporting dentists remains strong, and we are dedicated to delivering innovative solutions that drive better business outcomes for your practice.

Your input is crucial to this process. We’d appreciate it if you could take a few minutes to complete the survey and share your valuable feedback.

As a thank you, all participants will be entered into a prize draw to win a $250 Amazon Voucher. A winner will be randomly selected when the survey closes on 30th November 2024 (*Terms and conditions apply).

Question Title

* 1. First name

Question Title

* 2. Last name

Question Title

* 3. Email address

Question Title

* 4. Practice name

Question Title

* 5. Country

Question Title

* 6. Please tell us your role/job title within your practice.

Question Title

* 7. How many surgeries do you have?

0 25 (or more)
Clear
i We adjusted the number you entered based on the slider’s scale.

Question Title

* 8. Do you believe Dentally helps save you money in your day-to-day practice management?

Question Title

* 9. Compared to previous systems you have used, to what extent do you agree that Dentally saves you time?

Question Title

* 10. Compared to previous systems that you have used, please state the degree to which you agree with the following statement for each of the tasks that you run daily in Dentally:
'When using Dentally, the following functionality saves me time...'

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
Software updates
General IT
Running patient reports
Charting
Perio charting
Treatment Planning
Imaging integrations
Gaining patient consent
Updating medical history
Managing the appointment book
Patient communication
Payments and invoicing
Managing my insurance/NHS claims

Question Title

* 11. Do you agree that Dentally provides useful (and actionable) insights into your practice performance?

Question Title

* 12. Do you agree that Dentally allows you to manage practitioner activity and allocate payments easily?

Question Title

* 13. Have you engaged with your Elevate Customer Success consultant?

Question Title

* 14. Do you feel you receive responsive support through our team and online chat?

Question Title

* 15. Do you found our Help Centre useful?

Question Title

* 16. During the past year how valuable have you found the new product features that have been introduced to the software?

Question Title

* 17. To benefit your practice which area would you like us to focus on for future development?

Question Title

* 18. How important do you feel artificial intelligence (AI) will be for the software you use within your practice over the next year?

Question Title

* 19. How would you rate the importance of patient experience in your practice?

Question Title

* 20. Do you offer payment options at your practice?

Question Title

* 21. What do you see as the biggest challenge facing your practice in 2025?

Question Title

* 22. Which technology tools do you anticipate will most impact dentistry in the next 5-10 years? Select all that apply.

Question Title

* 23. Would you recommend Dentally to other dental practices and why or why not?

Thank you for taking the time to complete our 2024 customer survey! We appreciate your feedback and will continue to use it to improve our product and customer service. If you would like to share anything else, we would be delighted to hear from you. You can email us at help@dentally.co

Thanks again

The Dentally Team

T