Ecommerce During The Coronavirus Crisis Question Title * 1. In which market(s) does your store operate? North America Europe China Central or South America Middle East India Asia (outside of China or India) Australia or New Zealand Question Title * 2. How much revenue does your business bring in annually? <$1m $1-$10m $10-$30m $30m-$50m $50m-$100m $100m+ Question Title * 3. Which vertical does your store fall within? Animal and Pet Supplies Arts & Crafts Automotive B2B Books and Magazines DIY & Tools Pharmaceutical Electronics and Computing Fashion and Apparel Food and Drink Gardening Gifts, Hobbies, Collectables Health and Beauty Home Furniture & Housewares Jewelry, Watches, Accessories Kitchen and Bath Luxury Goods Office Supplies and Furniture Shoes Sports Equipment Toys Other Question Title * 4. In which of the following markets are your goods produced? (multi-select) China India Asia (outside of China/India) North America Middle East Europe Central or South America Australia or New Zealand Question Title * 5. Are you seeing issues with production due to the COVID-19 virus in these markets? Yes No Question Title * 6. Are you seeing issues with your supply chain due to COVID-19? Yes No Question Title * 7. Please describe the issues you're seeing with your supply chain. (Skip if not applicable) Question Title * 8. Do you think you will have enough merchandise to maintain sales in your online store in the next few months? Yes No Question Title * 9. How concerned are you about consumer demand slowing down due to the COVID-19 virus outbreak? (1 = not concerned at all; 5 = extremely concerned) 1 2 3 4 5 Question Title * 10. What do you predict will be the main challenge in the coming quarter: Maintaining traffic and sales due to dropping demand due to COVID-19 Managing inventory and out of stock items in my online store Getting inventory produced and shipped to my warehouse Keeping my discount levels as low as last year Question Title * 11. Do you have physical stores? Yes No Question Title * 12. If you do have physical stores, what % of total sales is typically generated online? 0-20% 21-40% 41-60% 61-80% 81-100% Question Title * 13. If you do have physical stores, have you closed some or all of them? Some All None Question Title * 14. If you have physical stores that you closed, when did you first close some or all of them? 4th week of March or more recently 2nd or 3rd week of March 1st week of March or earlier Question Title * 15. If you have or had physical stores, as of the most recent week, what % of total sales are generated online? 0-20% 21-40% 41-60% 61-80% 81-100% Question Title * 16. When inventory is low, how difficult is it for you to change how you rank your products on category pages on your online store? Very quick and easy Moderately quick and easy Neither easy nor difficult Somewhat difficult and time consuming Very difficult and time consuming Question Title * 17. Are you satisfied with the time spent and difficulty of changing how you rank your products on category pages on your online store? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 18. How has your web traffic been affected by COVID-19? Lower No change Higher Question Title * 19. How have your online sales been affected by COVID-19? Lower No change Higher Question Title * 20. What is the biggest factor from COVID19 that is affecting your online sales? (for those who answered Lower in Q19) We have proactively lowered our ad spend We have less items in stock and lower level of supply We have increased discounts levels or lowered prices Other Question Title * 21. Have you increased discounting (whether in the form of direct discounts, free shipping or any other format), due to COVID-19? Yes No Question Title * 22. When do you believe your business will get back to normal? Q2 Q3 Q4 2021 Never Submit