Ecommerce During The Coronavirus Crisis
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1.
In which market(s) does your store operate?
(Required.)
North America
Europe
China
Central or South America
Middle East
India
Asia (outside of China or India)
Australia or New Zealand
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2.
How much revenue does your business bring in annually?
(Required.)
<$1m
$1-$10m
$10-$30m
$30m-$50m
$50m-$100m
$100m+
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3.
Which vertical does your store fall within?
(Required.)
Animal and Pet Supplies
Arts & Crafts
Automotive
B2B
Books and Magazines
DIY & Tools
Pharmaceutical
Electronics and Computing
Fashion and Apparel
Food and Drink
Gardening
Gifts, Hobbies, Collectables
Health and Beauty
Home Furniture & Housewares
Jewelry, Watches, Accessories
Kitchen and Bath
Luxury Goods
Office Supplies and Furniture
Shoes
Sports Equipment
Toys
Other
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4.
In which of the following markets are your goods produced? (multi-select)
(Required.)
China
India
Asia (outside of China/India)
North America
Middle East
Europe
Central or South America
Australia or New Zealand
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5.
Are you seeing issues with production due to the COVID-19 virus in these markets?
(Required.)
Yes
No
*
6.
Are you seeing issues with your supply chain due to COVID-19?
(Required.)
Yes
No
7.
Please describe the issues you're seeing with your supply chain. (Skip if not applicable)
*
8.
Do you think you will have enough merchandise to maintain sales in your online store in the next few months?
(Required.)
Yes
No
*
9.
How concerned are you about consumer demand slowing down due to the COVID-19 virus outbreak? (1 = not concerned at all; 5 = extremely concerned)
(Required.)
1
2
3
4
5
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10.
What do you predict will be the main challenge in the coming quarter:
(Required.)
Maintaining traffic and sales due to dropping demand due to COVID-19
Managing inventory and out of stock items in my online store
Getting inventory produced and shipped to my warehouse
Keeping my discount levels as low as last year
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11.
Do you have physical stores?
(Required.)
Yes
No
*
12.
If you do have physical stores, what % of total sales is typically generated online?
(Required.)
0-20%
21-40%
41-60%
61-80%
81-100%
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13.
If you do have physical stores, have you closed some or all of them?
(Required.)
Some
All
None
14.
If you have physical stores that you closed, when did you first close some or all of them?
4th week of March or more recently
2nd or 3rd week of March
1st week of March or earlier
15.
If you have or had physical stores, as of the most recent week, what % of total sales are generated online?
0-20%
21-40%
41-60%
61-80%
81-100%
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16.
When inventory is low, how difficult is it for you to change how you rank your products on category pages on your online store?
(Required.)
Very quick and easy
Moderately quick and easy
Neither easy nor difficult
Somewhat difficult and time consuming
Very difficult and time consuming
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17.
Are you satisfied with the time spent and difficulty of changing how you rank your products on category pages on your online store?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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18.
How has your web traffic been affected by COVID-19?
(Required.)
Lower
No change
Higher
*
19.
How have your online sales been affected by COVID-19?
(Required.)
Lower
No change
Higher
20.
What is the biggest factor from COVID19 that is affecting your online sales? (for those who answered Lower in Q19)
We have proactively lowered our ad spend
We have less items in stock and lower level of supply
We have increased discounts levels or lowered prices
Other
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21.
Have you increased discounting (whether in the form of direct discounts, free shipping or any other format), due to COVID-19?
(Required.)
Yes
No
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22.
When do you believe your business will get back to normal?
(Required.)
Q2
Q3
Q4
2021
Never
