NRVCS 2023 Consumer Satisfaction Survey Question Title * 1. I like the services that I receive here. Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comment box provided below.) Strongly Disagree (If selecting this option, please explain why in the comment box provided below.) Does Not Apply Additional Comments: Question Title * 2. NRVCS is my choice of provider, even with other options available in the area. Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comments section below.) Strongly Disagree (If selecting this option, please explain why in the comments section below.) Does Not Apply Additional comments Question Title * 3. I would recommend this agency to a friend or a family member. Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comments section below.) Strongly Disagree (If selecting this option, please explain why in the comments section below.) Does Not Apply Additional comments Question Title * 4. The location of services is convenient (parking, public transportation, distance, etc.) Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comments section below.) Strongly Disagree (If selecting this option, please explain why in the comments section below.) Does Not Apply Additional comments Question Title * 5. Staff here believe that I can grow, change, and recover. Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comments section below.) Strongly Disagree (If selecting this option, please explain why in the comments section below.) Does Not Apply Additional comments Question Title * 6. I feel comfortable asking questions about my services, treatment and/or medication. Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comments section below.) Strongly Disagree (If selecting this option, please explain why in the comments section below.) Does Not Apply Additional comments Question Title * 7. I feel free to complain about my services. Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comments section below.) Strongly Disagree (If selecting this option, please explain why in the comments section below.) Does Not Apply Additional comments Question Title * 8. I was given information about my rights. Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comments section below.) Strongly Disagree (If selecting this option, please explain why in the comments section below.) Does Not Apply Additional comments Question Title * 9. Staff help me get the information I need to better manage my problems. Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comments section below.) Strongly Disagree (If selecting this option, please explain why in the comments section below.) Does Not Apply Additional comments Question Title * 10. Staff support me in making my own decisions. Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comment box provided below.) Strongly Disagree (If selecting this option, please explain why in the comment box provided below.) Does Not Apply Additional Comments: Question Title * 11. Staff are sensitive to my upbringing and beliefs, and are accepting of those. Strongly Agree Agree Neutral Disagree (If selecting this option, please explain why in the comments section below.) Strongly Disagree (If selecting this option, please explain why in the comments section below.) Does Not Apply Additional comments Question Title * 12. I feel I have made progress with the needs that lead me to seek care. Strongly agree Agree Neutral (If selecting this option, please explain why in the comments section below.) Disagree (If selecting this option, please explain why in the comments section below.) Strongly disagree Additional comments Question Title * 13. Please list one thing you would improve about your services at NRVCS. Question Title * 14. Many people have trouble with reading or writing, or both. Is this something that you struggle with? Yes (If selecting this option, please explain further in the comments below.) No Additional comments Question Title * 15. If you answered “Yes” to the question above, have you been offered help with this issue? Yes No (If selecting this option, please explain further in the comments below.) Additional comments Question Title * 16. If you answered “No” to the question above (Question #15), would you be interested in getting help? Yes No Maybe Question Title * 17. Is English your first language? Yes No Question Title * 18. Do you struggle with talking to, or understanding, your counselor at NRVCS? Yes (If selecting this option, please explain further in the comments section below.) No Does Not Apply Additional comments Question Title * 19. If you answered "Yes" to the question above, have you shared this struggle with your counselor? Yes No Question Title * 20. If you answered “Yes” to the question above, have you been offered help with this issue? Yes No (If selecting this option, please explain further in the comments section below.) Additional comments Question Title * 21. If you answered "No" to Question #19, would you be interested in getting help with this issue? Yes No Question Title * 22. Please provide any additional comments or feedback that you would like to share.Please also provide your name and the best way to contact you if you answered "Yes" to Questions #16 and/or #21 so that we can get in touch with you about additional help and resources. Done