NRMA Contact Centre Enterprise Agreement Survey

1.Your name

2.How long have you worked for the NRMA?

Less than 2 years

2 - 5 years

5 - 10 years

10 years or longer

3.Are you

Part time

Full time

Casual

4. Which NRMA do you work at?

Gosford Road Service

SOP Road Service

Gosford Sales

Other (please specify)

5.What are the three things that you enjoy most about working for NRMA?

6.What are the three things that you enjoy least about working for NRMA?

7.How would you feel about the conditions currently provided by NRMA?

Highly Satisfied

Satisfied

OK

Dissatisfied

Highly Dissatisfied

8.Do you have any comments regarding any of the above?

9.How do you find Working from Home? (Can pick more than 1 answer)

Good

Not so good

Somewhat satisfying

Undecided

10.Does Working from Home allow for greater flexibility? (Can pick more than 1 answer)

Yes it Provides lots more flexibility

Could allow for more flexibility

Undecided

11.Do you believe that you still need more support now that you are working from home like you had at the office? (Can pick more than 1 answer)

I would like my manager to check in with me a bit more as I need the encouragement and support

I am happy being left alone to do my work as I enjoy the autonomy

No I feel that we get more support now than ever

Undecided

12.Do you find working from home challenging? (Can pick more than 1 answer)

No I’m finding WFH rewarding and completing more work than ever

I am finding it challenging and harder to meet KPI’s

I find it the same as when I was at work

I’m finding it OK but could use a bit more support from my manager

It was hard at first but now that I’m getting used to it, I find it rewarding

Undecided

13.Are there any resources that you still require for the transition to working from home?

14.Are there any other conditions that you would like to see on the log of claims?

15.General Comments

16.Are you a member of the United Services Union?

Yes

No

17.If you answered no would you like information on how to join the union?

Yes

No

18.Are you interested in becoming a USU Bargaining Representative?

Yes

No

19.Are you interested in becoming a USU Delegate?

Yes

No