NQLC Client Feedback Survey

Community engagement is an integral part of the North Queensland Land Council's work.

We seek community feedback to identify gaps and make necessary changes to align our services to client needs. Your opinion is held in high regard and this valuable information also keeps us in touch with client experiences and guides us in our decisions to make improvements.

We kindly request a few moments of your time to complete this survey.

Rest assured, your responses will be treated with utmost confidentiality, and we sincerely appreciate the input you provide.

Question Title

* 1. Service Engagement: How satisfied are you with the overall service provided by the NQLC?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not satisfied at all

Please share any specific details about your experience with our services.

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* 2. Communication: How would you rate the effectiveness of communication from the NQLC throughout your engagement?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Please share any specific details about your experience with our services.

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* 3. Knowledge and Expertise: Did or do you find our staff knowledgeable and competent in addressing your needs?

Yes

Unsure

Please provide any additional comments regarding the expertise of our team.

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* 4. Efficiency: How would you rate the efficiency of the processes and procedures during your interaction with the NQLC?

Highly Efficient

Efficient

Neutral

Inefficient

Highly Inefficient

Is there anything we could do to streamline our processes further?

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* 5. Standout Staff: Are there any NQLC staff members whom you wish to mention that have displayed exemplary service to you throughout your dealings with NQLC? Please include examples if this applies.

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* 6. Suggestions for Improvement: Please share any suggestions or recommendations you may have to enhance our services.

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* 7. Additional Comments: Please use this space to provide any additional comments, concerns, or feedback that you believe would be valuable for us to know.