HTR Asia Sdn Bhd - Customer Satisfaction (CSAT) Survey

Listening to customers has always been important to us. Your feedback will help us better serve you!

Question Title

* 1. Which of the following words would you most recently use to describe the service which HTR Asia Sdn Bhd provides to your company?

Highly unsatisfactory

Fine, but there are some issues

Satisfactory

Great

Highly efficient

Question Title

* 2. How easy is it to interact and liaise with our staff and HTR Asia Sdn Bhd escalation points?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

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* 3. How well does our service meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 4. How would you rate the quality of our service?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

Question Title

* 5. To what extent do you agree with the following statement: HTR Asia Sdn Bhd is proactive enough and does not wait for complaints to arise.

Strongly disagree

Disagree

Neither agree nor disagree

Agree

Strongly agree

Question Title

* 6. How likely is it that you would recommend HTR Asia Sdn Bhd to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

0

1

2

3

4

5

6

7

8

9

10

0

1

2

3

4

5

6

7

8

9

10

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* 7. What else would you like for us to know?

Question Title

* 8. Survey Responder's Pertinent Information

Name

Company

Email Address