Help us  Serve you Better AND Win  €500 in cash

Thank you for taking the time to complete Cara Credit Union survey.
Your feedback is important to us and will help us serve you better in Tralee, Castleisland, Killorglin, Ballyduff & Causeway.

As a thank you for taking the time to complete this survey we will enter you into a draw to win €500 in cash. 

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* 1. What is your gender?

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* 2. Who is your Current Account provider?

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* 3. What is your age?

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* 4. What was your main reason in joining Cara Credit Union?

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* 5. When visiting Cara Credit Union what office / platform do you mainly use?

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* 6. How often do you visit this office or online platform?

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* 7. If you need to contact Cara Credit Union what is your preferred medium of communication?

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* 8. Please state the reason for your preferred medium of communication

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* 9. Thinking about the services offered at Cara Credit Union, please indicate how satisfied you are with each one by ticking the appropriate box.

  Very Satisfied Satisfied Neither Satisfied or Dissatisfied  Dissatisfied  Very Dissatisfied Don't Use
Range of Services
Speed of Services in Office
Speed of Service by phone 
Loan Interest Rate
Loan Application Process
 Speed of Loan Approval
Rate of Saving Dividend
Insurance Services
Banking Services
Opening Days
Opening Times
Level of Privacy in the Office when applying for a loan
Level of Privacy in the Office for all services
Efficiency of Service
Professionalism of Staff
Friendly/ Helpfulness of Staff
Online Banking and Mobile App
Express Facilities in offices 

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* 10. As a Borrower with Cara Credit Union, why did you choose to borrow with us?

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* 11. If you recently took out a loan (not a mortgage) with another Institution why did you choose not to borrow with Cara Credit Union.

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* 12. Are you likely to borrow in the next one to two years with Cara Credit Union?

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* 13. If you answered YES to Q11. Please state what you need to borrow for?

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* 14. If you answered NO, Prefer to Borrow Elsewhere to Q11, please state why?

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* 15. Where should Cara Credit Union invest more?

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* 16. What services would you like to see developed at Cara Credit Union?

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* 17. Would you use a Credit Union Current Account?

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* 18. What Credit Union Current Account services do you use, or see yourself using in the future?

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* 19. How likely are you switch your Current Account to Cara Credit Union ?

Not at all Likely Somewhat Likely Extremely Likely
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i We adjusted the number you entered based on the slider’s scale.

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* 20. How likely are you to recommend Cara Credit Union to family and friends?

Not at all Likely Somewhat Likely Extremely Likely
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i We adjusted the number you entered based on the slider’s scale.

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* 21. How would you like us to contact you if you are the lucky winner of €500?

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