NHRS Withdrawal/Rollover Survey

In order to provide you with the best possible service, the New Hampshire Retirement System would appreciate a few moments of your time to fill out a brief online survey.

Please rate your experience concerning your withdrawal or rollover of member accumulated contributions.

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Phone system navigation (if applicable)	Phone system navigation (if applicable) Very Satisfied	Phone system navigation (if applicable) Somewhat Satisfied	Phone system navigation (if applicable) Neutral	Phone system navigation (if applicable) Somewhat Dissatisfied	Phone system navigation (if applicable) Very Dissatisfied
Email (if applicable)	Email (if applicable) Very Satisfied	Email (if applicable) Somewhat Satisfied	Email (if applicable) Neutral	Email (if applicable) Somewhat Dissatisfied	Email (if applicable) Very Dissatisfied
Initial contact with a representative	Initial contact with a representative Very Satisfied	Initial contact with a representative Somewhat Satisfied	Initial contact with a representative Neutral	Initial contact with a representative Somewhat Dissatisfied	Initial contact with a representative Very Dissatisfied
Ease of paperwork required to complete your refund or withdrawal	Ease of paperwork required to complete your refund or withdrawal Very Satisfied	Ease of paperwork required to complete your refund or withdrawal Somewhat Satisfied	Ease of paperwork required to complete your refund or withdrawal Neutral	Ease of paperwork required to complete your refund or withdrawal Somewhat Dissatisfied	Ease of paperwork required to complete your refund or withdrawal Very Dissatisfied
Timeliness of payment	Timeliness of payment Very Satisfied	Timeliness of payment Somewhat Satisfied	Timeliness of payment Neutral	Timeliness of payment Somewhat Dissatisfied	Timeliness of payment Very Dissatisfied

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Phone system navigation (if applicable)

Phone system navigation (if applicable) Very Satisfied

Phone system navigation (if applicable) Somewhat Satisfied

Phone system navigation (if applicable) Neutral

Phone system navigation (if applicable) Somewhat Dissatisfied

Phone system navigation (if applicable) Very Dissatisfied

Email (if applicable)

Email (if applicable) Very Satisfied

Email (if applicable) Somewhat Satisfied

Email (if applicable) Neutral

Email (if applicable) Somewhat Dissatisfied

Email (if applicable) Very Dissatisfied

Initial contact with a representative

Initial contact with a representative Very Satisfied

Initial contact with a representative Somewhat Satisfied

Initial contact with a representative Neutral

Initial contact with a representative Somewhat Dissatisfied

Initial contact with a representative Very Dissatisfied

Ease of paperwork required to complete your refund or withdrawal

Ease of paperwork required to complete your refund or withdrawal Very Satisfied

Ease of paperwork required to complete your refund or withdrawal Somewhat Satisfied

Ease of paperwork required to complete your refund or withdrawal Neutral

Ease of paperwork required to complete your refund or withdrawal Somewhat Dissatisfied

Ease of paperwork required to complete your refund or withdrawal Very Dissatisfied

Timeliness of payment

Timeliness of payment Very Satisfied

Timeliness of payment Somewhat Satisfied

Timeliness of payment Neutral

Timeliness of payment Somewhat Dissatisfied

Timeliness of payment Very Dissatisfied

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Friendliness / Professionalism / Courtesy	Friendliness / Professionalism / Courtesy Very Satisfied	Friendliness / Professionalism / Courtesy Somewhat Satisfied	Friendliness / Professionalism / Courtesy Neutral	Friendliness / Professionalism / Courtesy Somewhat Dissatisfied	Friendliness / Professionalism / Courtesy Very Dissatisfied
Knowledge	Knowledge Very Satisfied	Knowledge Somewhat Satisfied	Knowledge Neutral	Knowledge Somewhat Dissatisfied	Knowledge Very Dissatisfied
Clarity of verbal explanation	Clarity of verbal explanation Very Satisfied	Clarity of verbal explanation Somewhat Satisfied	Clarity of verbal explanation Neutral	Clarity of verbal explanation Somewhat Dissatisfied	Clarity of verbal explanation Very Dissatisfied
Clarity of written materials (if applicable)	Clarity of written materials (if applicable) Very Satisfied	Clarity of written materials (if applicable) Somewhat Satisfied	Clarity of written materials (if applicable) Neutral	Clarity of written materials (if applicable) Somewhat Dissatisfied	Clarity of written materials (if applicable) Very Dissatisfied
Provided follow-up information as promised (if applicable)	Provided follow-up information as promised (if applicable) Very Satisfied	Provided follow-up information as promised (if applicable) Somewhat Satisfied	Provided follow-up information as promised (if applicable) Neutral	Provided follow-up information as promised (if applicable) Somewhat Dissatisfied	Provided follow-up information as promised (if applicable) Very Dissatisfied

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Friendliness / Professionalism / Courtesy

Friendliness / Professionalism / Courtesy Very Satisfied

Friendliness / Professionalism / Courtesy Somewhat Satisfied

Friendliness / Professionalism / Courtesy Neutral

Friendliness / Professionalism / Courtesy Somewhat Dissatisfied

Friendliness / Professionalism / Courtesy Very Dissatisfied

Knowledge

Knowledge Very Satisfied

Knowledge Somewhat Satisfied

Knowledge Neutral

Knowledge Somewhat Dissatisfied

Knowledge Very Dissatisfied

Clarity of verbal explanation

Clarity of verbal explanation Very Satisfied

Clarity of verbal explanation Somewhat Satisfied

Clarity of verbal explanation Neutral

Clarity of verbal explanation Somewhat Dissatisfied

Clarity of verbal explanation Very Dissatisfied

Clarity of written materials (if applicable)

Clarity of written materials (if applicable) Very Satisfied

Clarity of written materials (if applicable) Somewhat Satisfied

Clarity of written materials (if applicable) Neutral

Clarity of written materials (if applicable) Somewhat Dissatisfied

Clarity of written materials (if applicable) Very Dissatisfied

Provided follow-up information as promised (if applicable)

Provided follow-up information as promised (if applicable) Very Satisfied

Provided follow-up information as promised (if applicable) Somewhat Satisfied

Provided follow-up information as promised (if applicable) Neutral

Provided follow-up information as promised (if applicable) Somewhat Dissatisfied

Provided follow-up information as promised (if applicable) Very Dissatisfied

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

NHRS Withdrawal/Rollover Survey

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* 1. How satisfied are you with the following:

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* 2. How satisfied are you with the service provided by the NHRS representative who assisted you?

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* 3. Overall, how satisfied are you with your experience?

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* 4. Please share any additional comments regarding your withdrawal or rollover. We are interested in your positive feedback, as well as any areas that you believe need improvement.

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* 5. Contact Information (optional):