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NHRS Service Credit Purchase Survey

In order to provide you with the best possible service, the New Hampshire Retirement System would appreciate a few moments of your time to fill out a brief online survey.
 
Please rate your experience concerning your recent service credit purchase.
 
1.How satisfied are you with the following:
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Phone system navigation (if applicable)
Email (if applicable)
Initial contact with a representative
Form used to apply for cost calculation
Timeliness of response for calculation
Ease of paperwork required to complete your service purchase
2.How satisfied are you with the service provided by the NHRS representative who assisted you?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Friendliness / Professionalism / Courtesy
Knowledge
Clarity of verbal explanation
Clarity of written materials (if applicable)
3.Please indicate the type of service credit purchased:
Choose one of the following answers
4.Overall, how satisfied are you with your experience?
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
5.Please share any additional comments regarding your service credit purchase. We are interested in your positive feedback, as well as any areas that you believe need improvement.
6.Contact Information (optional):
7.How do you prefer to communicate with NHRS?
8.Do you use the NHRS toll-free phone number?
9.Did you know NHRS had a toll-free phone number?
10.Would you use the toll-free phone number to communicate with NHRS?
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