NHRS Service Credit Purchase Survey

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Phone system navigation (if applicable)	Phone system navigation (if applicable) Very Satisfied	Phone system navigation (if applicable) Somewhat Satisfied	Phone system navigation (if applicable) Neutral	Phone system navigation (if applicable) Somewhat Dissatisfied	Phone system navigation (if applicable) Very Dissatisfied
Email (if applicable)	Email (if applicable) Very Satisfied	Email (if applicable) Somewhat Satisfied	Email (if applicable) Neutral	Email (if applicable) Somewhat Dissatisfied	Email (if applicable) Very Dissatisfied
Initial contact with a representative	Initial contact with a representative Very Satisfied	Initial contact with a representative Somewhat Satisfied	Initial contact with a representative Neutral	Initial contact with a representative Somewhat Dissatisfied	Initial contact with a representative Very Dissatisfied
Form used to apply for cost calculation	Form used to apply for cost calculation Very Satisfied	Form used to apply for cost calculation Somewhat Satisfied	Form used to apply for cost calculation Neutral	Form used to apply for cost calculation Somewhat Dissatisfied	Form used to apply for cost calculation Very Dissatisfied
Timeliness of response for calculation	Timeliness of response for calculation Very Satisfied	Timeliness of response for calculation Somewhat Satisfied	Timeliness of response for calculation Neutral	Timeliness of response for calculation Somewhat Dissatisfied	Timeliness of response for calculation Very Dissatisfied
Ease of paperwork required to complete your service purchase	Ease of paperwork required to complete your service purchase Very Satisfied	Ease of paperwork required to complete your service purchase Somewhat Satisfied	Ease of paperwork required to complete your service purchase Neutral	Ease of paperwork required to complete your service purchase Somewhat Dissatisfied	Ease of paperwork required to complete your service purchase Very Dissatisfied

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Phone system navigation (if applicable)

Phone system navigation (if applicable) Very Satisfied

Phone system navigation (if applicable) Somewhat Satisfied

Phone system navigation (if applicable) Neutral

Phone system navigation (if applicable) Somewhat Dissatisfied

Phone system navigation (if applicable) Very Dissatisfied

Email (if applicable)

Email (if applicable) Very Satisfied

Email (if applicable) Somewhat Satisfied

Email (if applicable) Neutral

Email (if applicable) Somewhat Dissatisfied

Email (if applicable) Very Dissatisfied

Initial contact with a representative

Initial contact with a representative Very Satisfied

Initial contact with a representative Somewhat Satisfied

Initial contact with a representative Neutral

Initial contact with a representative Somewhat Dissatisfied

Initial contact with a representative Very Dissatisfied

Form used to apply for cost calculation

Form used to apply for cost calculation Very Satisfied

Form used to apply for cost calculation Somewhat Satisfied

Form used to apply for cost calculation Neutral

Form used to apply for cost calculation Somewhat Dissatisfied

Form used to apply for cost calculation Very Dissatisfied

Timeliness of response for calculation

Timeliness of response for calculation Very Satisfied

Timeliness of response for calculation Somewhat Satisfied

Timeliness of response for calculation Neutral

Timeliness of response for calculation Somewhat Dissatisfied

Timeliness of response for calculation Very Dissatisfied

Ease of paperwork required to complete your service purchase

Ease of paperwork required to complete your service purchase Very Satisfied

Ease of paperwork required to complete your service purchase Somewhat Satisfied

Ease of paperwork required to complete your service purchase Neutral

Ease of paperwork required to complete your service purchase Somewhat Dissatisfied

Ease of paperwork required to complete your service purchase Very Dissatisfied

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Friendliness / Professionalism / Courtesy	Friendliness / Professionalism / Courtesy Very Satisfied	Friendliness / Professionalism / Courtesy Somewhat Satisfied	Friendliness / Professionalism / Courtesy Neutral	Friendliness / Professionalism / Courtesy Somewhat Dissatisfied	Friendliness / Professionalism / Courtesy Very Dissatisfied
Knowledge	Knowledge Very Satisfied	Knowledge Somewhat Satisfied	Knowledge Neutral	Knowledge Somewhat Dissatisfied	Knowledge Very Dissatisfied
Clarity of verbal explanation	Clarity of verbal explanation Very Satisfied	Clarity of verbal explanation Somewhat Satisfied	Clarity of verbal explanation Neutral	Clarity of verbal explanation Somewhat Dissatisfied	Clarity of verbal explanation Very Dissatisfied
Clarity of written materials (if applicable)	Clarity of written materials (if applicable) Very Satisfied	Clarity of written materials (if applicable) Somewhat Satisfied	Clarity of written materials (if applicable) Neutral	Clarity of written materials (if applicable) Somewhat Dissatisfied	Clarity of written materials (if applicable) Very Dissatisfied

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Friendliness / Professionalism / Courtesy

Friendliness / Professionalism / Courtesy Very Satisfied

Friendliness / Professionalism / Courtesy Somewhat Satisfied

Friendliness / Professionalism / Courtesy Neutral

Friendliness / Professionalism / Courtesy Somewhat Dissatisfied

Friendliness / Professionalism / Courtesy Very Dissatisfied

Knowledge

Knowledge Very Satisfied

Knowledge Somewhat Satisfied

Knowledge Neutral

Knowledge Somewhat Dissatisfied

Knowledge Very Dissatisfied

Clarity of verbal explanation

Clarity of verbal explanation Very Satisfied

Clarity of verbal explanation Somewhat Satisfied

Clarity of verbal explanation Neutral

Clarity of verbal explanation Somewhat Dissatisfied

Clarity of verbal explanation Very Dissatisfied

Clarity of written materials (if applicable)

Clarity of written materials (if applicable) Very Satisfied

Clarity of written materials (if applicable) Somewhat Satisfied

Clarity of written materials (if applicable) Neutral

Clarity of written materials (if applicable) Somewhat Dissatisfied

Clarity of written materials (if applicable) Very Dissatisfied

Question Title

* 3. Please indicate the type of service credit purchased:
Choose one of the following answers

Previously Withdrawn

Temporary/Non-Permanent

Employer Enrollment Oversight

Modifications

Military Service After Joining NHRS

Military Service Prior to Joining NHRS

Workers’ Compensation

Peace Corps/AmeriCorps

Question Title

* 4. Overall, how satisfied are you with your experience?

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Question Title

* 5. Please share any additional comments regarding your service credit purchase. We are interested in your positive feedback, as well as any areas that you believe need improvement.

NHRS Service Credit Purchase Survey

Question Title

* 1. How satisfied are you with the following:

Question Title

* 2. How satisfied are you with the service provided by the NHRS representative who assisted you?

Question Title

* 3. Please indicate the type of service credit purchased:
Choose one of the following answers

Question Title

* 4. Overall, how satisfied are you with your experience?

Question Title

* 5. Please share any additional comments regarding your service credit purchase. We are interested in your positive feedback, as well as any areas that you believe need improvement.

Question Title

* 6. Contact Information (optional):

Question Title

* 1. How satisfied are you with the following:

Question Title

* 2. How satisfied are you with the service provided by the NHRS representative who assisted you?

Question Title

* 3. Please indicate the type of service credit purchased: Choose one of the following answers

Question Title

* 4. Overall, how satisfied are you with your experience?

Question Title

* 5. Please share any additional comments regarding your service credit purchase. We are interested in your positive feedback, as well as any areas that you believe need improvement.

Question Title

* 6. Contact Information (optional):

* 3. Please indicate the type of service credit purchased:
Choose one of the following answers