NHRS Member Appointment Survey

In order to provide you with the best possible service, the New Hampshire Retirement System would appreciate a few moments of your time to fill out a brief online survey.

Please rate your experience concerning your NHRS member counseling appointment.

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Phone system navigation (if applicable)	Phone system navigation (if applicable) Very Satisfied	Phone system navigation (if applicable) Somewhat Satisfied	Phone system navigation (if applicable) Neutral	Phone system navigation (if applicable) Somewhat Dissatisfied	Phone system navigation (if applicable) Very Dissatisfied
Email (if applicable)	Email (if applicable) Very Satisfied	Email (if applicable) Somewhat Satisfied	Email (if applicable) Neutral	Email (if applicable) Somewhat Dissatisfied	Email (if applicable) Very Dissatisfied
Initial contact with a representative	Initial contact with a representative Very Satisfied	Initial contact with a representative Somewhat Satisfied	Initial contact with a representative Neutral	Initial contact with a representative Somewhat Dissatisfied	Initial contact with a representative Very Dissatisfied
Date and time met your needs	Date and time met your needs Very Satisfied	Date and time met your needs Somewhat Satisfied	Date and time met your needs Neutral	Date and time met your needs Somewhat Dissatisfied	Date and time met your needs Very Dissatisfied
Reception upon arrival	Reception upon arrival Very Satisfied	Reception upon arrival Somewhat Satisfied	Reception upon arrival Neutral	Reception upon arrival Somewhat Dissatisfied	Reception upon arrival Very Dissatisfied

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Phone system navigation (if applicable)

Phone system navigation (if applicable) Very Satisfied

Phone system navigation (if applicable) Somewhat Satisfied

Phone system navigation (if applicable) Neutral

Phone system navigation (if applicable) Somewhat Dissatisfied

Phone system navigation (if applicable) Very Dissatisfied

Email (if applicable)

Email (if applicable) Very Satisfied

Email (if applicable) Somewhat Satisfied

Email (if applicable) Neutral

Email (if applicable) Somewhat Dissatisfied

Email (if applicable) Very Dissatisfied

Initial contact with a representative

Initial contact with a representative Very Satisfied

Initial contact with a representative Somewhat Satisfied

Initial contact with a representative Neutral

Initial contact with a representative Somewhat Dissatisfied

Initial contact with a representative Very Dissatisfied

Date and time met your needs

Date and time met your needs Very Satisfied

Date and time met your needs Somewhat Satisfied

Date and time met your needs Neutral

Date and time met your needs Somewhat Dissatisfied

Date and time met your needs Very Dissatisfied

Reception upon arrival

Reception upon arrival Very Satisfied

Reception upon arrival Somewhat Satisfied

Reception upon arrival Neutral

Reception upon arrival Somewhat Dissatisfied

Reception upon arrival Very Dissatisfied

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Friendliness / Professionalism / Courtesy	Friendliness / Professionalism / Courtesy Very Satisfied	Friendliness / Professionalism / Courtesy Somewhat Satisfied	Friendliness / Professionalism / Courtesy Neutral	Friendliness / Professionalism / Courtesy Somewhat Dissatisfied	Friendliness / Professionalism / Courtesy Very Dissatisfied
Knowledge	Knowledge Very Satisfied	Knowledge Somewhat Satisfied	Knowledge Neutral	Knowledge Somewhat Dissatisfied	Knowledge Very Dissatisfied
Clarity of verbal explanation	Clarity of verbal explanation Very Satisfied	Clarity of verbal explanation Somewhat Satisfied	Clarity of verbal explanation Neutral	Clarity of verbal explanation Somewhat Dissatisfied	Clarity of verbal explanation Very Dissatisfied
Clarity of written materials (if applicable)	Clarity of written materials (if applicable) Very Satisfied	Clarity of written materials (if applicable) Somewhat Satisfied	Clarity of written materials (if applicable) Neutral	Clarity of written materials (if applicable) Somewhat Dissatisfied	Clarity of written materials (if applicable) Very Dissatisfied

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Friendliness / Professionalism / Courtesy

Friendliness / Professionalism / Courtesy Very Satisfied

Friendliness / Professionalism / Courtesy Somewhat Satisfied

Friendliness / Professionalism / Courtesy Neutral

Friendliness / Professionalism / Courtesy Somewhat Dissatisfied

Friendliness / Professionalism / Courtesy Very Dissatisfied

Knowledge

Knowledge Very Satisfied

Knowledge Somewhat Satisfied

Knowledge Neutral

Knowledge Somewhat Dissatisfied

Knowledge Very Dissatisfied

Clarity of verbal explanation

Clarity of verbal explanation Very Satisfied

Clarity of verbal explanation Somewhat Satisfied

Clarity of verbal explanation Neutral

Clarity of verbal explanation Somewhat Dissatisfied

Clarity of verbal explanation Very Dissatisfied

Clarity of written materials (if applicable)

Clarity of written materials (if applicable) Very Satisfied

Clarity of written materials (if applicable) Somewhat Satisfied

Clarity of written materials (if applicable) Neutral

Clarity of written materials (if applicable) Somewhat Dissatisfied

Clarity of written materials (if applicable) Very Dissatisfied

Very Satisified

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

Very Satisified

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied

NHRS Member Appointment Survey

Question Title

* 1. How satisfied are you with the following:

Question Title

* 2. How satisfied are you with the service provided by the Benefits Specialist who conducted the appointment?

Question Title

* 3. Overall, how satisfied are you with your experience?

Question Title

* 4. Please share any additional comments regarding your appointment. We are interested in your positive feedback, as well as any areas that you believe need improvement.

Question Title

* 5. Contact Information (optional):