ISEAA and StudyNSW Partnership Program Survey 2021/22

This is a survey to understand the changes to the business of being an education agent due to the COVID-19 pandemic and looking to the recovery of international education in 2022. Your responses will assist StudyNSW to understand the sector and for ISEAA to better represent education agents.

Question Title

* 1. Where is your education agency now located?

Question Title

* 2. Has your education agency relocated since the beginning of the pandemic?

Question Title

* 3. Does an education agency need a separate office for counselling?

Question Title

* 4. Has your agency opened to new study abroad markets in the last 18 months?

Question Title

* 5. When do you estimate that Australia will see a substantial return of students

Question Title

* 6. Due to COVID-19 what is the percentage drop in business that your company has experienced?

Question Title

* 7. In your opinion, has the Australian study abroad brand suffered in international markets?

Question Title

* 8. On average how long would your connection with a student last?

Question Title

* 9. What are the best ways to attract students to NSW and Australia? - please rank from 1-5

  1. Campaigns from the State and Federal government (StudyNSW and Austrade)
  2. Regular direct communications to agency offices and staff on borders and conditions in each state
  3. Communications on work rights and conditions for international students
  4. Communications on post study work visas for international students
  5. Communications on students welfare such as health and accommodation

Question Title

* 10. What kind of industry training would you like to get from ISEAA?

Question Title

* 11. What accreditations do you believe would be important for you to have as an International Education Agent?

Question Title

* 12. What services would you like from ISEAA and StudyNSW in 2021

Question Title

* 13. Do you have any further insight or comments on the impact of COVID-19 on your business or the sector? (e.g. Good and bad examples of education agent or education provider behaviour)