Nevada County Community Development Agency Customer Experience Survey

Please share your experience with the Nevada County Community Development Agency. This is your opportunity to share as little or as much as you would like with us. Also, you may or may not input your personal information. If you do not share it, you will remain anonymous.

Question Title

* 1. Which CDA department did you interact with MOST in this experience?

Building

Planning

Fire Planner

Cannabis Compliance

Environmental Health

Code Compliance

Agriculture/ Weights and Measures

Wastewater

Solid Waste

Transit

Roads

Surveyor

Engineer

Customer Service Representative

Question Title

* 2. In this experience, how did you come in contact with the County Representative?

In Person (CDA Lobby/Inspection in the Field)

Phone

Question Title

* 3. Before working with CDA staff, did you feel like you had the information you needed to start your project or take the next step?

Confident

Relatively Prepared

Not Prepared

Completely Unclear

N/A

Question Title

* 4. Please rate the following about our services:

	Positive	Neutral	Negative
Knowledgeable and professional staff	Knowledgeable and professional staff Positive	Knowledgeable and professional staff Neutral	Knowledgeable and professional staff Negative
Clear and helpful answers to my questions	Clear and helpful answers to my questions Positive	Clear and helpful answers to my questions Neutral	Clear and helpful answers to my questions Negative
Needs handled in a timely, efficient manner	Needs handled in a timely, efficient manner Positive	Needs handled in a timely, efficient manner Neutral	Needs handled in a timely, efficient manner Negative
Courteous, friendly staff experience	Courteous, friendly staff experience Positive	Courteous, friendly staff experience Neutral	Courteous, friendly staff experience Negative
Worked to resolve issues with creative alternatives or suggestions	Worked to resolve issues with creative alternatives or suggestions Positive	Worked to resolve issues with creative alternatives or suggestions Neutral	Worked to resolve issues with creative alternatives or suggestions Negative
Overall experience	Overall experience Positive	Overall experience Neutral	Overall experience Negative

Question Title

* 5. After working with CDA staff, did you have all the necessary information for your project?

Confident

Relatively Prepared

Not Prepared

Completely Unclear

N/A

Question Title

* 6. Please rate the following about our website:

	Positive	Neutral	Negative	N/A
Direct navigation to the information you wanted.	Direct navigation to the information you wanted. Positive	Direct navigation to the information you wanted. Neutral	Direct navigation to the information you wanted. Negative	Direct navigation to the information you wanted. N/A
Clear and helpful information was available to you.	Clear and helpful information was available to you. Positive	Clear and helpful information was available to you. Neutral	Clear and helpful information was available to you. Negative	Clear and helpful information was available to you. N/A
Permit(s) history and records were easily found by you.	Permit(s) history and records were easily found by you. Positive	Permit(s) history and records were easily found by you. Neutral	Permit(s) history and records were easily found by you. Negative	Permit(s) history and records were easily found by you. N/A
Online permit applications were easy to find and use.	Online permit applications were easy to find and use. Positive	Online permit applications were easy to find and use. Neutral	Online permit applications were easy to find and use. Negative	Online permit applications were easy to find and use. N/A
If you needed a counter appointment, it was easy to find and book.	If you needed a counter appointment, it was easy to find and book. Positive	If you needed a counter appointment, it was easy to find and book. Neutral	If you needed a counter appointment, it was easy to find and book. Negative	If you needed a counter appointment, it was easy to find and book. N/A
Inspection dates/times were easy to find and book.	Inspection dates/times were easy to find and book. Positive	Inspection dates/times were easy to find and book. Neutral	Inspection dates/times were easy to find and book. Negative	Inspection dates/times were easy to find and book. N/A

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* 7. How was your overall experience with the Community Development Agency?

Positive

Neutral

Negative

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* 8. Please provide any additional comments or suggestions you have about your experience with the CDA.

Question Title

* 9. May we contact you regarding this survey to help improve our service?

Yes

Question Title

* 10. If you said YES, above please include your contact information below?

Name

Phone

Department you'd like to be connected to: