Intelligent Automation & Customer Priority Survey

Thank you for taking the time to fill out the survey. This survey should take no more than 10 minutes to complete. This is an anonymous study, and your results will only be used in aggregate. Neither your name nor your company’s name will be associated with any responses given. All completed submissions will receive a summarized view of the key findings
Demographics
1.In which country are you headquartered? (Select one.)(Required.)
2.Using your best estimate, what is your organization’s annual revenue (USD)? (Select one.)(Required.)
3.Which of the following best describes the industry to which your company belongs? (Select one.)(Required.)
4.Which title best describes your position at your organization? (Select one.)(Required.)
5.Which of the following best describes your current position/department?(Required.)
6.Which of the following statements best describes the current state of your organization’s Intelligent Automation (IA) adoption? (Select one)(Required.)
7.What is your level of responsibility when it comes to the Intelligent Automation (IA) initiatives in your organization? (Select one)(Required.)
Current State of IA Deployment
8.Which statement best describes the focus of IA initiative for your organization? (Select one)(Required.)
9.Which of these objectives were important in driving IA adoption in your organization? (Select one response for each row)(Required.)
Not at all important
Somewhat important
Important
Very important
Critical
Don't know/does not apply
Lowering expenses
Increasing speed and scale of processes
Reducing error rates from manual processing
Improving the employee experience by enabling more value-added work for employees
Improving the customer experience
Increased productivity
Saving Time
Better adherence to compliance processes (e.g. timelines, audit)
Improving sales
Improving process efficiency
Others
10.How many bots has your organization deployed?(Required.)
11.Which of the following best describes your automation technology provider sourcing strategy?(Required.)
12.How satisfied are you with your IA deployment in terms of value created?(Required.)
13.How would you describe the following benefits realized from your IA Implementation? (Select one response for each row)(Required.)
Completely disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Completely agree
Don't know/does not apply
Improved Customer Experience
Improved topline
Optimized operational costs
Scale business without adding additional workforce
Agility in responding to customers
Better Audit Control and Compliance
Improved Employee Experience
Better visualization of workflow design
Less need for IT involvement in simple workflows
14.To what extent has COVID changed your automation program?(Required.)
Challenges and Needs
15.You would describe your organizations IA program as:(Required.)
16.What are importance of the key elements of scaling the automation program to realize true value?(Required.)
Completely disagree
Somewhat disagree
Neither agree nor disagree
Somewhat agree
Completely agree
Don't know/does not apply
Increase number of bots deployed
Increase number of processes covered
Taking on complex processes to extend automation coverage
Leverage document processing
Develop AI-based decision support
17.How are you currently identifying new processes for driving automation?(Required.)
18.What are the top 2 barriers your organization is facing to scale automation? (Select two options)(Required.)
19.What is the key to scaling automation and increasing its coverage across the enterprise?(Required.)
20.How important do you see the value of end-to-end automation tools to achieve meaningful process optimization?(Required.)
21.What capabilities are offered by your existing automation platforms to power end-to-end automation(Required.)
22.What is your criteria for offering an automation tool to an employee?(Required.)
23.How easy or difficult it is to provision an automation tool to your employees - especially the ones working from home(Required.)
24.Is there adequate interest from citizen developers & business users to leverage automation? What is making it work or what is holding it back?(Required.)
25.How do you track and calculate automation RoI?(Required.)