City of New Braunfels Customer Satisfaction Survey We anticipate this survey will take less than two minutes to complete. We appreciate your time and input! Question Title * 1. On what date did you contact the City of New Braunfels? Date Date Question Title * 2. Which department or division did you contact? Airport Capital Programs City Attorney City Manager City Secretary Civic/Convention Center Finance Fire Human Resources Information Technology Library Municipal Court Parks & Recreation Planning & Development Services Planning & Development Services - Building Division Police Public Works Public Works - Solid Waste/Recycling Public Works - Streets & Drainage Other (please specify) Question Title * 3. Which of the following best describes you in this interaction with the City? Citizen Business Owner Consultant Contractor Visitor Business/Property Manager Question Title * 4. Briefly describe your reason for contact. Question Title * 5. Who helped you? Question Title * 6. Please rate the staff member who helped you on the following (where 5 = Excellent and 1 = Poor) 5 (Excellent) 4 3 2 1 (Poor) Respectful Respectful 5 (Excellent) Respectful 4 Respectful 3 Respectful 2 Respectful 1 (Poor) Knowledgeable Knowledgeable 5 (Excellent) Knowledgeable 4 Knowledgeable 3 Knowledgeable 2 Knowledgeable 1 (Poor) Professional Professional 5 (Excellent) Professional 4 Professional 3 Professional 2 Professional 1 (Poor) Question Title * 7. How well did our staff member who helped you do the following (where 5 = Excellent and 1 = Poor) 5 (Excellent) 4 3 2 1 (Poor) Listen to your concern/question Listen to your concern/question 5 (Excellent) Listen to your concern/question 4 Listen to your concern/question 3 Listen to your concern/question 2 Listen to your concern/question 1 (Poor) Communicate information clearly Communicate information clearly 5 (Excellent) Communicate information clearly 4 Communicate information clearly 3 Communicate information clearly 2 Communicate information clearly 1 (Poor) Respond in a reasonable amount of time Respond in a reasonable amount of time 5 (Excellent) Respond in a reasonable amount of time 4 Respond in a reasonable amount of time 3 Respond in a reasonable amount of time 2 Respond in a reasonable amount of time 1 (Poor) Question Title * 8. Please provide any additional comments, information and/or suggestions. Thank you for providing your feedback! Done