New Survey Question Title * 1. How would you rate the quality of our customer service? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * 2. Overall, how satisfied or dissatisfied are you with Gonzales County Tax Office? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * 3. What can we do to make your experience a better one? Question Title * 4. How well did we understand your questions and concerns? Extremely well Very well Somewhat well Not so well Not at all well Question Title * 5. How long was your wait on hold before speaking with our customer service representative? Extremely long Very long Somewhat long Not so long Not at all long Question Title * 6. How much time did it take us to address your questions and concerns? Much shorter than expected Shorter than expected About what I expected Longer than expected Much longer than expected Did not receive a response Question Title * 7. How politely did our customer service representative treat you? Extremely politely Very politely Moderately politely Slightly politely Not at all politely Question Title * 8. Did you receive exemplary service? Yes Please let us know who to thank. Done