As you are hopefully aware Sothall was taken over by Primary Care Sheffield (PCS) in January. PCS recognises that Sothall has been a well-run practice and has delivered excellent patient care. However, with the previous partners retiring we need to ensure we are moving with the times and introducing a total triage model to meet our contractual requirements.
Total triage means all non-planned requests are reviewed by a clinician before an appointment is given. This can be beneficial because sometimes a prescription, quick answer, or phone call can avoid an appointment, it also means all patients have been clinically assessed to ensure they don’t need to be seen urgently if given an appointment on a future date. Patients will be able to contact the practice online or over the phone as normal. By allowing those that can go online it will reduce the number of phone calls to the practice.
In our other practices the reduction of calls has been around 40%. We also want to review some of the practices around home visits and times people call, to support better access for everyone. We would like to work with patients to understand what you need to know and how best to deliver this, to make it work for you, so please can you complete the survey.
