City of Palo Alto Utilities Online Account Service (MyCPAU) Experience

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* 1. Does the new MyCPAU site meet your utilities account service needs?

Yes

No

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* 2. Which user function was the most useful/helpful?

Pay bill

View bill

View usage

Other (please specify)

Other (please specify)

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* 3. Were you able to easily navigate the site to accomplish your purpose?

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* 4. What one user function on the site must we improve, and how?

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* 5. What were some of the services you used during your visit? (check boxes)

Pay bill

View bill

View usage

Efficiency Information

Update contact information

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* 6. Additional feedback

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* 7. Your opinion is very important to us and we truly appreciate your feedback. Thank you.

Name

Service Address