Mohawk Group Customer Experience Survey

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* 1. Overall, how would you rate your most recent experience with our Customer Experience Team?

Great!

Good

OK

Poor

Terrible!

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* 2. Did we resolve your request in a timely manner?

Yes

No

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* 3. Which of our Customer Experience teams did you contact?

Customer Service

Financial Services

After-Sales Service

Other (please specify)

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* 4. How helpful was your Customer Experience Representative?

Very Helpful

Helpful

Neither Helpful or Unhelpful

Unhelpful

Very Unhelpful

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* 5. Based on your most recent experience with our Customer Experience Team, how easy are we to do business with?

Not Easy at All

Extremely Easy

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 6. Please provide the Reference Number or Claim Number associated with your request. (Optional)

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* 7. Who was your Customer Experience Representative? (Optional)

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* 8. Account # or Company Name

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* 9. Do you have any other comments or feedback?