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Metro is seeking passenger feedback on riding Metro buses in Kalamazoo.

Your answers should be based on how you ride the bus most frequently.

Please complete only one survey form.

All information shared will be confidential.

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* 1. Which bus route do you ride most frequently?
Mark only one answer.

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* 2. What time do you typically board the bus?

Time

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* 3. Where do you typically get on the bus?
Type an intersection, bus stop number, or an address below.

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* 4. Where do you typically get off the bus?
Type an intersection, bus stop number, or an address below.

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* 5. What is the primary purpose of your bus trips?
Mark only one answer.

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* 6. How many trips do you take on Metro (bus only) EACH WEEK
Mark only one answer.

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* 7. How many trips do you take on Metro (bus only) EACH DAY?
Mark only one answer.

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* 8. What days do you ride the bus?
Mark all that apply.

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* 9. How many trips do you take using your typical route PER WEEK?

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* 10. Please rate your overall satisfaction with your typical bus route:
Select one response.

Not Acceptable Acceptable Excellent
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 11. Do you frequently use a transfer?
Mark only one answer.

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* 12. Do you require a lift or ramp to board the bus?
Mark only one answer.

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* 13. Was there a car available when you typically use the bus?
Mark only one answer.

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* 14. If this bus wasn't available, I would have:
Mark only one answer.

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* 15. Which of the following statements applies to you?
Mark only one answer.

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* 16. Please answer how you would pay for bus fare NOW and in the FUTURE

  Use Now Use in Future Don't Use/Will Not Use
Cash
Token
Reloadable Card
Pay by Phone / QR Code on Bus
Pay with Credit/Debit Card on Bus
Use University/College/School ID

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* 17. Do you have a valid driver's license?
Mark only one answer.

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* 18. Your gender:
Mark only one answer.

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* 19. Which best describes your employment status?
Mark all that apply.

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* 20. Highest level of school COMPLETED.
Mark only one answer.

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* 21. What is your age?
Mark only one answer.

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* 22. What is your race?
Mark all that apply.

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* 23. How many working automobiles are owned by your household?
Mark only one answer.

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* 24. Including you, how many people live in your household?
Mark only one answer.

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* 25. What is your annual household income?
Mark only one answer.

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* 26. Please share any other comments you have below:

Thank you for your participation in this survey. For questions relating to the survey, please call (269) 337-8222.
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