Menlo Park Fire Protection District (the District) is in the process of developing a multi-year strategic plan to guide our direction and prioritize our efforts. AP Triton, LLC, a public safety consulting firm, has been contracted to facilitate this process. Your participation is crucial to ensuring the plan reflects the needs of the community.

This survey will help us understand your priorities and expectations regarding the district's services. It includes questions on service importance, planning priorities, expectations, strengths, concerns, and any additional thoughts you may have.

The survey is anonymous, takes about 10 minutes to complete, and will be available until 5 p.m., Monday, October 7, 2024. Your candid feedback is essential to the success of this project.

*Please keep in mind that this is requesting your level of satisfaction with services received from the Menlo Park Fire Protection District, not from other agencies such as police or ambulance service.

Thank you for participating!

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* 1. Which of the following best describes your relationship with Menlo Park Fire Protection District (District)?

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* 2. Please rate the following services provided by the District using a scale of critical priority, important priority, or a low priority. If you would like to see a service added, please list it in the comment field.

  Critical Priority Important Priority Low Priority
Fire Suppression: Responding to and extinguishing fires to protect lives and property.
Emergency Medical Services: Providing medical care and transport in emergencies.
Technical Rescue: Performing specialized rescues, including water rescues, high/low angle rescues, trench rescues, building collapse rescues, and auto extrications.
Hazardous Materials Response: Handling and mitigating dangerous substances and chemical spills.
New Construction Plans Review, Permitting, and Site Inspections: Reviewing and approving construction plans, issuing permits, and conducting site inspections for safety compliance.
Fire Inspections/Fire Safety Inspections: Inspecting buildings and facilities to ensure they meet fire safety standards.
Community Risk Reduction Services: Implementing strategies to reduce risks and prevent emergencies in the community.
Public Education: Educating the public on fire safety and emergency preparedness.
Emergency Management: Coordinating responses to large-scale emergencies and disasters.
Community Events: Participating in and supporting local events to promote safety and community engagement.
Public Outreach: Engaging with the community to raise awareness and provide information on safety and services.

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* 3. Please rank the following first responder qualities in the order of importance (drag and drop or use arrows/dropdown to re-number), with 1 (top) being the most important.

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* 4. If you would like to see a first responder quality added, please list it here.

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* 5. What methods would you prefer the District utilize to deliver information to you? (Select all that apply.)

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* 6. Please compare each of the following elements to the others and rank the following planning considerations in the order of importance (drag and drop or use arrows/dropdown to re-number), with 1 (top) being the most important.

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* 7. Have you received any services from the District? Please select all that apply.

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* 8. If you responded YES to the previous question, were you satisfied with the service? Please keep in mind that this is requesting your level of satisfaction with services received from the Menlo Park Fire Protection District, not from other agencies such as police or ambulance service.

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* 9. From the time a call is received at our stations, the District responds to critical emergencies in 7 minutes, 2 seconds, 90% of the time. How satisfied are you with this performance?

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* 10. How would you feel if the response time for a 911 call varied depending on the severity of the emergency? For example, would your expectations differ if you were calling for a minor injury compared to a critical medical emergency like a heart attack or stroke?

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* 11. Please list the top three expectations you have of the Menlo Fire Protection District.

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* 12. What is the District doing well?

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* 13. What changes or developments would you like to see in the District’s services in the next three to five years?

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* 14. Are there specific expectations of the District that are not currently being met?

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* 15. We appreciate the time and effort you have invested in completing this survey. If you have any additional comments or opinions, please note them below. Thank you again!

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