Member Satisfaction Survey
1.
What is your age category?
Under 35
35-44
45-54
55-64
65+
*
2.
How likely are you to recommend Parama to a friend/colleague?
(Required.)
Not at all likely
Somewhat likely
Extremely likely
Not at all likely
Somewhat likely
Extremely likely
3.
How do you access Parama's products and services? (Select all that apply)
In branch
Online banking
Mobile banking
ATM
Contacting the branch through phone, email or fax
None of the above
4.
How often do you visit Parama Credit Union in person?
On a weekly basis
On a monthly basis
On a yearly basis
Never
5.
Are the current branch hours meeting your needs? If no, leave a comment of when you'd need extended hours.
Yes
No
Please specify
6.
Is Parama your primary financial institution?
Yes
No
7.
Parama Credit Union's product and service offerings meet all of my needs.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
8.
What additional products and services would you like to see at Parama in the future?
9.
How would you prefer to receive news/ updates regarding Parama? (Select all that appply)
Newsletter (email)
Website
Social media
Mail
In-branch
10.
How would you rate Parama's member-facing staff on the following characteristics?
Poor
Mediocre
Excellent
Professionalism
Poor
Mediocre
Excellent
Knowledge
Poor
Mediocre
Excellent
Efficiency
Poor
Mediocre
Excellent
11.
Any additional comments are welcome here.
