Masters Club Level 3

Quiz

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* 1. To match vocally with the customer is important for building rapport?

True

False

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* 2. Matching vibe is not an important part of building rapport with your customer?

True

False

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* 3. Breaking the pattern is being unique to the customer?

True

False

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* 4. Speeding up your tone and getting right to the point helps build rapport with your customer?

True

False

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* 5. WIIFM means "what's in it for me"?

True

False

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* 6. Talking about yourself and focusing on yourself helps build rapport with your customer?

True

False

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* 7. As a salesperson, you should have a doctor's mentality, meaning you should focus 100% on the customer problems?

True

False

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* 8. If you repeat and rephrase what the customer has said to you the customer will think you do not understand them?

True

False

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* 9. The question "does that make sense" is considered a feedback loop?

True

False

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* 10. A feedback loop will not help you get the customer engaged?

True

False