Introduction

Thank you for taking a few minutes to complete this Community Survey for the Marmora & Lake Public Library. The results of this survey will help us at the library identify the resources and services that best meet the needs and wishes of the people in our community.

All residents of the Municipality of Marmora & Lake are welcome to take this survey – whether or not you use the library. Try to answer all the questions, but you may skip those that do not apply.

General survey results will be used to deliver library services that meet the needs of the community, but your answers are confidential.

Thank you in advance for your feedback!

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* 1. On average, how often do you visit the library and/or the library website?

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* 2. Please indicate the level of importance (for you and your family) for each of the current services offered at the Marmora & Lake Public Library.

  Not at all Important Somewhat Important  Neutral Important Very Important
Customer Service
Material lending (books, DVDs, magazines, etc.)
Online services (catelogue, website, OverDrive, etc.)
Computers, Internet and Wifi
Staff assistance with use of technology (computers, internet)
Copying, scanning, printing and faxing services
Programs for children (story-time, after-school programs, etc.)
Programs for adults (workshops, movie events, author visits, etc.)
Comfortable seating areas
Gathering space (social/meetings)
Quiet reading / Study space
Inter-library loans
Local history resources (print and online)
Homebound services
Local and tourist information
Material lending in accessible formats (CELA)
Staff assistance with research and reference
Library Hours (26 hours/week - Open Tuesday to Saturday)

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* 3. Overall, how important is the library to you and your family?

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* 4. Please indicate the level of satisfaction for each of the current services offered at the Marmora & Lake Public Library.

  Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Customer Service (Professional, courteous, etc.)
Material lending (books, DVDs, magazines, etc.)
Online services (catelogue, website, OverDrive, etc.)
Computers, Internet and Wifi
Staff assistance with use of technology (computers, internet)
Copying, scanning, printing and faxing services
Programs for children (story-time, after-school programs, etc.)
Programs for adults (workshops, movie events, author visits, etc.)
Comfortable seating areas
Gathering space (social/meetings)
Quiet reading / Study space
Inter-library loans
Local history resources (print and online)
Homebound services
Local and tourist information
Material lending in accessible formats (CELA)
Staff assistance with research and reference
Library Hours (26 hours/week - Open Tuesday to Saturday)

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* 5. Comments regarding current services and suggestions for new services at the Marmora & Lake Public Library:

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* 6. How have you heard about Marmora & Lake Public Library's programs and services? Please check all that apply.

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* 7. What is your preferred method to learn about library programs, events or services? Please check all that apply.

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* 8. If you have not visited the library in the past 6 months, which of the following reasons describes why? Please check all that apply.

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* 9. Please complete the following sentence: "I would use the library more often if..."

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* 10. Additional comments or thoughts:

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* 11. Do the current library hours meet your needs? If not, do you have any suggestions?

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