Mail and Courier Survey (2021)

Question Title

* Over the past year, for what purpose have you utilized the Mail & Courier (UPS or DHL) services:

Personal use only

Business use only

Both Personal & Business

Personal use only

Business use only

Both Personal & Business

Question Title

* In terms of frequency, which of the following best describes how often you use the service?

	Daily/weekly	Monthly	Quarterly (every 3 months)	Once or twice a year	Not at all
Personal use	Personal use Daily/weekly	Personal use Monthly	Personal use Quarterly (every 3 months)	Personal use Once or twice a year	Personal use Not at all
Business use	Business use Daily/weekly	Business use Monthly	Business use Quarterly (every 3 months)	Business use Once or twice a year	Business use Not at all

Question Title

* What is your preferred method of contacting the Mail & Courier services?

In person at the mail room

Via telephone

Via email

In person at the mail room

Via telephone

Via email

Question Title

* How would you rate your satisfaction with the following services:

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	Not used
UPS - Incoming mail (Domestic)	UPS - Incoming mail (Domestic) Very satisfied	UPS - Incoming mail (Domestic) Satisfied	UPS - Incoming mail (Domestic) Neutral	UPS - Incoming mail (Domestic) Dissatisfied	UPS - Incoming mail (Domestic) Very dissatisfied	UPS - Incoming mail (Domestic) Not used
UPS - Outgoing mail (Domestic)	UPS - Outgoing mail (Domestic) Very satisfied	UPS - Outgoing mail (Domestic) Satisfied	UPS - Outgoing mail (Domestic) Neutral	UPS - Outgoing mail (Domestic) Dissatisfied	UPS - Outgoing mail (Domestic) Very dissatisfied	UPS - Outgoing mail (Domestic) Not used
DHL - Incoming mail (International)	DHL - Incoming mail (International) Very satisfied	DHL - Incoming mail (International) Satisfied	DHL - Incoming mail (International) Neutral	DHL - Incoming mail (International) Dissatisfied	DHL - Incoming mail (International) Very dissatisfied	DHL - Incoming mail (International) Not used
DHL - Outgoing mail (International))	DHL - Outgoing mail (International)) Very satisfied	DHL - Outgoing mail (International)) Satisfied	DHL - Outgoing mail (International)) Neutral	DHL - Outgoing mail (International)) Dissatisfied	DHL - Outgoing mail (International)) Very dissatisfied	DHL - Outgoing mail (International)) Not used
For requested mail pick-up, the time it takes the courier to arrive	For requested mail pick-up, the time it takes the courier to arrive Very satisfied	For requested mail pick-up, the time it takes the courier to arrive Satisfied	For requested mail pick-up, the time it takes the courier to arrive Neutral	For requested mail pick-up, the time it takes the courier to arrive Dissatisfied	For requested mail pick-up, the time it takes the courier to arrive Very dissatisfied	For requested mail pick-up, the time it takes the courier to arrive Not used
Saudi Post collection and delivery	Saudi Post collection and delivery Very satisfied	Saudi Post collection and delivery Satisfied	Saudi Post collection and delivery Neutral	Saudi Post collection and delivery Dissatisfied	Saudi Post collection and delivery Very dissatisfied	Saudi Post collection and delivery Not used
UPS internal tracking system	UPS internal tracking system Very satisfied	UPS internal tracking system Satisfied	UPS internal tracking system Neutral	UPS internal tracking system Dissatisfied	UPS internal tracking system Very dissatisfied	UPS internal tracking system Not used

Question Title

* In terms of customer service (helpful and courteous, etc...) how would you rate each service:

	Excellent	Good	Fair	Poor	Very poor	Not used
UPS	UPS Excellent	UPS Good	UPS Fair	UPS Poor	UPS Very poor	UPS Not used
DHL	DHL Excellent	DHL Good	DHL Fair	DHL Poor	DHL Very poor	DHL Not used
SMSA	SMSA Excellent	SMSA Good	SMSA Fair	SMSA Poor	SMSA Very poor	SMSA Not used

Question Title

* How satisfied were you with the timeliness and quality of responses received when raising issues or complaints?

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	Not applicable (no issues raised)
UPS	UPS Very satisfied	UPS Satisfied	UPS Neutral	UPS Dissatisfied	UPS Very dissatisfied	UPS Not applicable (no issues raised)
DHL	DHL Very satisfied	DHL Satisfied	DHL Neutral	DHL Dissatisfied	DHL Very dissatisfied	DHL Not applicable (no issues raised)
SMSA	SMSA Very satisfied	SMSA Satisfied	SMSA Neutral	SMSA Dissatisfied	SMSA Very dissatisfied	SMSA Not applicable (no issues raised)

Question Title

* How satisfied are you with the Noon Lockers installed in Discovery Square?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Not Used/Not Applicable

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Not Used/Not Applicable

Question Title

* Overall, how satisfied are you with the Mail and Courier Services offered within KAUST?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Question Title

* Please use the space below to add any additional comments, suggestions or compliments in relation to the Mail & Courier services

Question Title

* [OPTIONAL] If you would like to be contacted regarding any issues you raised in this survey, please leave your contact details below.

Name

Email Address

Phone Number