Harris County Flood Control District Customer Satisfaction Survey
To help us improve our efforts on your behalf, please take a moment to answer a customer satisfaction survey from the Harris County Flood Control District. Your satisfaction with District services is important to us. The answers to this survey will help the District make necessary changes to improve the services we provide our customers.
1.
Our records indicate you recently contacted the Harris County Flood Control District’s Citizen Service Center. Can you provide your Service Request number?
2.
Can you indicate the type of inquiry you made?
Question
Submit a Service Request
Comment
Other (please explain)
3.
What was the nature of the issue that best describes your inquiry?
Vegetation Overgrowth
Debris
Dead Animal
Dumping
Unauthorized Use of District Property
Erosion
Ponding water in the street
Ponding water in a channel or detention basin
Tree
Storm Sewer
Agreements
Easement Requests
Temporary Rights of Entry
Manhole
Open Records Request
Other
4.
How satisfied are you with your overall experience?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
5.
How satisfied are you with the courtesy and professionalism of our service staff?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
6.
How satisfied are you with the timeliness of the experience?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
7.
How satisfied are you with the Flood Control District's ability to answer or address your concern?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
8.
Please provide us any additional feedback concerning your recent experience with the Harris County Flood Control District:
The Flood Control District is considering changes to its existing systems to improve the level of service provided to our customers. Please rate the importance of the following regarding the use of mobile devices:
9.
Having the option to submit inquiries or service requests via mobile devices.
Extremely important
Very important
Somewhat important
Not so important
Not at all important
10.
Having the option to use your mobile device to locate a problem/concern.
Extremely important
Very important
Somewhat important
Not so important
Not at all important
11.
Having the ability to submit photos with your request via mobile devices.
Extremely important
Very important
Somewhat important
Not so important
Not at all important
Please rate the importance of the following regarding Status Tracking:
12.
Having the ability to track the status of your service request.
Extremely important
Very important
Somewhat important
Not so important
Not at all important
13.
Having the ability to receive periodic updates on the status of your service request.
Extremely important
Very important
Somewhat important
Not so important
Not at all important
14.
Please provide us any additional insight on how we can improve our services to you:
