To help us improve our efforts on your behalf, please take a moment to answer a customer satisfaction survey from the Harris County Flood Control District. Your satisfaction with District services is important to us. The answers to this survey will help the District make necessary changes to improve the services we provide our customers.

Question Title

* 1. Our records indicate you recently contacted the Harris County Flood Control District’s Citizen Service Center. Can you provide your Service Request number?

Question Title

* 2. Can you indicate the type of inquiry you made?

Question Title

* 3. What was the nature of the issue that best describes your inquiry?

Question Title

* 4. How satisfied are you with your overall experience?

Question Title

* 5. How satisfied are you with the courtesy and professionalism of our service staff?

Question Title

* 6. How satisfied are you with the timeliness of the experience?

Question Title

* 7. How satisfied are you with the Flood Control District's ability to answer or address your concern?

Question Title

* 8. Please provide us any additional feedback concerning your recent experience with the Harris County Flood Control District:

The Flood Control District is considering changes to its existing systems to improve the level of service provided to our customers. Please rate the importance of the following regarding the use of mobile devices:

Question Title

* 9. Having the option to submit inquiries or service requests via mobile devices.

Question Title

* 10. Having the option to use your mobile device to locate a problem/concern.

Question Title

* 11. Having the ability to submit photos with your request via mobile devices.

Please rate the importance of the following regarding Status Tracking:

Question Title

* 12. Having the ability to track the status of your service request.

Question Title

* 13. Having the ability to receive periodic updates on the status of your service request.

Question Title

* 14. Please provide us any additional insight on how we can improve our services to you:

T