Financial Services Survey 2024

We want to understand how licensed cannabis operators perceive the banking and financial services available to them. This survey should take about 5-10 minutes to complete and will help bankers better understand the needs of the cannabis industry.

By completing the survey, you can be entered to win one of several Amazon gift cards worth $200. Please provide your contact information at the end of the survey to be entered to win.

Thank you for your participation.

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* 1. What type of cannabis licenses are held by your business? Select all that apply.

Wholesale: Cultivation, Product Manufacturing, Testing, or Distribution

Retail: Medical or Adult-Use Dispensary or Home Delivery

None of the above

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* 2. Is your current bank or credit union aware that the business is a licensed cannabis company?

Yes

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* 3. How knowledgeable do you think your bank or credit union is on the cannabis industry?

Little Knowledge

Knowledgeable

Extremely Knowledgeable

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 4. How reasonable and predictable are your bank or credit union’s compliance requirements?

Unreasonable and unpredictable

Reasonable and predictable

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 5. Is commercial credit available in your locality?

Readily available.

Somewhat available.

Not available.

Other

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* 6. How satisfied are you with your bank or credit union?

	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied
Customer Service	Customer Service Very Dissatisfied	Customer Service Dissatisfied	Customer Service Satisfied	Customer Service Very Satisfied
Access to Products and Services	Access to Products and Services Very Dissatisfied	Access to Products and Services Dissatisfied	Access to Products and Services Satisfied	Access to Products and Services Very Satisfied
Fees and Service Charges	Fees and Service Charges Very Dissatisfied	Fees and Service Charges Dissatisfied	Fees and Service Charges Satisfied	Fees and Service Charges Very Satisfied
Compliance Requirements	Compliance Requirements Very Dissatisfied	Compliance Requirements Dissatisfied	Compliance Requirements Satisfied	Compliance Requirements Very Satisfied

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* 7. How likely is it that you would recommend your bank or credit union to a friend or colleague?

Not at all likely

Extremely likely

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* 8. What service would you want your bank or credit union to provide that is currently not offered?

	Not Interested	Somewhat Interested	Very Interested	Already receive this service from my financial institution
Operating line of credit	Operating line of credit Not Interested	Operating line of credit Somewhat Interested	Operating line of credit Very Interested	Operating line of credit Already receive this service from my financial institution
Equipment financing	Equipment financing Not Interested	Equipment financing Somewhat Interested	Equipment financing Very Interested	Equipment financing Already receive this service from my financial institution
Real estate loan	Real estate loan Not Interested	Real estate loan Somewhat Interested	Real estate loan Very Interested	Real estate loan Already receive this service from my financial institution
Payroll services	Payroll services Not Interested	Payroll services Somewhat Interested	Payroll services Very Interested	Payroll services Already receive this service from my financial institution
Retail payments	Retail payments Not Interested	Retail payments Somewhat Interested	Retail payments Very Interested	Retail payments Already receive this service from my financial institution
B2B payments	B2B payments Not Interested	B2B payments Somewhat Interested	B2B payments Very Interested	B2B payments Already receive this service from my financial institution

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* 9. What do you appreciate most about your current bank or credit union?

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* 10. How likely are you to change your bank or credit union in the next 12 months?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely